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For Companies At a Glance
- Tasks: Help customers manage their finances as a Customer Solutions Associate while completing your apprenticeship.
- Company: Join a leading credit management company based in Yorkshire, making credit work better for everyone.
- Benefits: Enjoy a permanent job, competitive salary, flexible benefits, and mental wellbeing support.
- Why this job: Make a real impact on people's financial journeys while developing your career in a supportive environment.
- Qualifications: Great communication skills, empathy, resilience, and eligibility to work in the UK are essential.
- Other info: Opportunities for personal development and community volunteering are available.
Join us on our Level 2 Credit Control Apprenticeship programme, and you will earn a full-time salary in a permanent role as a Customer Solutions Associate in our call centre while also working towards your apprenticeship qualification. It doesn’t matter whether you’re leaving college or university, changing career, or returning to work after a break. Whatever your background, together we can take your career further.
Our mission
Our mission is to make credit work better for all. Based in Yorkshire, with offices across Europe, we are a leading credit management company. We buy lots of different kinds of debts and give our customers the tools to pay them off in practical and affordable ways. We understand that every person’s situation is different. Every year, we help thousands of people take control of their debts.
Your mission
You will spend much of your time working as a Customer Solutions Associate. Here, you will help our customers navigate their money journeys and bring them back to financial health. As the real first point of contact for customers, you will meet your KPIs by answering inbound calls and making outbound calls. It’s all about being the voice that guides our customers to the right outcome.
You will also spend time learning, growing, and developing on our 12-15 month Level 2 Credit Controller & Collections Apprenticeship Standard scheme. This is delivered by Credit Services Association, the industry experts. With our full support, you will not only earn a fantastic qualification, but you will also discover all kinds of new ways that you can progress with us.
To join us, you will need:
- Great listening and communication skills
- To be a people person and have an empathetic ear
- Lots of resilience and an ability to work towards targets
- The right to reside in the UK, and you must have been a resident of the UK/EEA for 3 consecutive years prior to the start of your apprenticeship
- To be eligible to work in England, as you will spend more than 50% of your annual working hours here (even with remote working)
- Not to be in government funded education (e.g. school, university, or on another apprenticeship) at the point of joining our scheme
- To be over the age of 18 at the point of joining us
- To be able to commute to our new Thorpe Park, Leeds Head Office
A mission that gives back
You will also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you will fit right in.
Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong. That includes:
- A permanent job from day one
- A starting salary of £23,540
- Our 'Work Dosh' financial wellbeing programme
- Mental Wellbeing Support & Learning
- Community Volunteering Opportunities (1 day per year)
- 3% flexible benefits - pick additional benefits like extra holiday or dental cover, or take it as cash each month
- 28 days holiday plus public holidays with the option to purchase up to an additional 5 days
- Life assurance
- A fantastic culture with more little perks along the way including self-development opportunities, recognition awards, and on-site gym facilities.
Ready to join us on our mission? Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together. Together, we go further - and it starts with you. So if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today.
Collections Advisor - Level 2 Apprenticeship employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor - Level 2 Apprenticeship
✨Tip Number 1
Familiarise yourself with the credit management industry. Understanding the basics of credit control and collections will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly and empathetically is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Demonstrate your resilience. Think of examples from your past where you've faced challenges and how you overcame them. This will show that you can handle the pressures of a target-driven environment.
✨Tip Number 4
Research StudySmarter and our mission. Knowing our values and how we aim to make credit work better for all will help you align your answers during the interview and show that you're a good fit for our team.
We think you need these skills to ace Collections Advisor - Level 2 Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of a Collections Advisor. Emphasise your communication skills, resilience, and any customer service experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the credit management industry. Mention why you want to join this specific apprenticeship and how it aligns with your career goals.
Highlight Relevant Qualifications: If you have any qualifications or training related to finance, customer service, or communication, be sure to mention them. This can help demonstrate your readiness for the apprenticeship.
Showcase Your Soft Skills: In your application, highlight soft skills such as empathy, active listening, and problem-solving. These are crucial for a role that involves guiding customers through their financial journeys.
How to prepare for a job interview at Lowell Group
✨Showcase Your Communication Skills
As a Collections Advisor, you'll need great listening and communication skills. During the interview, make sure to demonstrate your ability to articulate your thoughts clearly and listen actively to questions. This will show that you can effectively engage with customers.
✨Emphasise Empathy and Resilience
The role requires a people person with an empathetic ear. Be prepared to share examples from your past experiences where you've shown empathy towards others, especially in challenging situations. Highlighting your resilience will also be key, as you'll need to work towards targets while supporting customers.
✨Research the Company and Its Mission
Understanding the company's mission to make credit work better for all is crucial. Before the interview, take some time to research the company’s values and how they align with your own. This will help you answer questions more thoughtfully and show your genuine interest in the role.
✨Prepare Questions for Your Interviewers
Having questions ready for your interviewers shows that you're engaged and interested in the position. Consider asking about the training process for the apprenticeship or opportunities for career progression within the company. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
