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- Tasks: Help customers navigate their financial journey through inbound and outbound calls.
- Company: Join Lowell, a company dedicated to making credit work better for everyone.
- Benefits: Enjoy a starting salary of £23,540, bonuses, hybrid work, and 28 days holiday.
- Why this job: Make a real impact on people's lives while developing your career in a supportive environment.
- Qualifications: Great listening skills, empathy, resilience, and previous contact centre experience preferred.
- Other info: We celebrate diversity and offer opportunities for personal and professional growth.
The predicted salary is between 23540 - 28248 £ per year.
Collections Advisor – Contact Centre – Leeds
Customer Solutions Associate
Salary : from a minimum of £23,540 – depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus.
Location : Leeds, Thorpe Park, Hybrid working .
Start date : We have start dates from February 2025 onwards.
Shift pattern : Hours between 9.00am – 6.30pm, including Saturday rotation.
At Lowell , together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.
We buy debts from lots of different companies in all kinds of sectors as well as provide collection services for other businesses. Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.
But enough about us. Let\’s talk about your new role with Lowell.
As a Customer Solutions Associate in our contact centre, you\’ll help to navigate our customers\’ journey and bring people back to financial health. You\’ll be the real first point of contact for our customers, answering inbound and also making outbound calls.
You\’ll be the ear that listens to their financial struggles, and the voice that guides them through it. It\’s hard work, with a real focus on listening skills , making sure we achieve the right outcome for our customers whilst working towards KPI\’s. It\’s not for everyone, but in this role, you can make a real impact on peoples\’ lives.
To join us, you\’ll need:
- Demonstrable skills of supporting customers
- Great listening and communication skills
- To be a people person and have an empathetic ear.
- Resilience and ability to work towards and exceed targets.
- Enthusiasm, passion , and dedication to achieve business and personal goals.
- Previous contact centre experience is desirable.
- Experience working in a regulated environment is also desirable.
You\’ll also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. There are clear career pathways for progression in customer facing roles, into leader roles and other specialist roles within the group. Everyone can help us make a difference here.
So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you\’re ready to help us make credit work better for all, we think you\’ll fit right in.
Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
That means …
- A starting salary from a minimum of £23,540 depending on experience
- Pay increases, Including on passing probation at 6 months, and reviewed at 12 months.
- A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to and additional 30% of your annual salary.
- An extra 3% added to your salary for flexible benefits ; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
- We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you\’ll only get from being in the office.
- Free parking when you are in the office.
- 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
- Life assurance
- A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
- Wellbeing support and a programme of webinars and classes geared towards mindfulness.
- Job security
Ready to share in that mission?
Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
Together, we go further – and it starts with you. So, if you\’re interested in adding your voice to our fantastic team of people, take the first step and apply today …
#LI-Hybrid
Collections Advisor - Contact Centre - Leeds employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor - Contact Centre - Leeds
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Collections Advisor. Understanding the importance of listening skills and empathy will help you demonstrate your suitability for the role during the interview.
✨Tip Number 2
Research Lowell's mission and values, especially their focus on helping customers achieve financial health. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 3
Prepare examples from your previous experience that showcase your resilience and ability to meet targets. Highlighting specific situations where you've successfully supported customers will demonstrate your capability in this role.
✨Tip Number 4
Network with current or former employees of Lowell if possible. Gaining insights into the company culture and expectations can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace Collections Advisor - Contact Centre - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and contact centre roles. Emphasize skills like communication, empathy, and resilience that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of their financial struggles. Mention specific examples from your past experiences that demonstrate your listening skills and ability to achieve targets.
Highlight Relevant Experience: If you have previous contact centre experience or have worked in a regulated environment, make sure to highlight this in your application. This will show that you are familiar with the demands of the role.
Show Enthusiasm: In both your CV and cover letter, convey your enthusiasm for the role and the company’s mission. Let them know why you want to be part of their team and how you can contribute to making credit work better for all.
How to prepare for a job interview at Lowell Group
✨Show Your Empathy
As a Collections Advisor, you'll need to demonstrate strong listening skills and empathy. Prepare examples from your past experiences where you've successfully supported customers through difficult situations.
✨Understand the Role
Familiarize yourself with the responsibilities of a Customer Solutions Associate. Be ready to discuss how you can help customers navigate their financial challenges and achieve positive outcomes.
✨Highlight Relevant Experience
If you have previous contact center experience or have worked in a regulated environment, make sure to highlight this during your interview. Discuss specific situations where you met targets or exceeded expectations.
✨Demonstrate Resilience
The role requires resilience and the ability to work towards KPIs. Prepare to share examples of how you've handled challenging situations in the past and how you stayed motivated to achieve your goals.
