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- Tasks: Help customers navigate their financial journey through inbound and outbound calls.
- Company: Join Lowell, a company dedicated to making credit work better for everyone.
- Benefits: Enjoy a starting salary of £23,540, bonuses, flexible benefits, and 28 days holiday.
- Why this job: Make a real impact on people's lives while developing your career in a supportive environment.
- Qualifications: Great listening skills, empathy, resilience, and previous contact centre experience are desirable.
- Other info: Hybrid working model with a focus on personal development and a diverse workplace.
The predicted salary is between 18832 - 26300 £ per year.
Call Centre – Solutions Associate – Leeds
Customer Solutions Associate
Salary : from a minimum of £23,540 – depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus.
Location : Leeds, Thorpe Park, Hybrid working .
Start date : We have start dates from February 2025 onwards.
Shift pattern : Hours between 9.00am – 6.30pm, including Saturday rotation.
At Lowell , together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.
We buy debts from lots of different companies in all kinds of sectors as well as provide collection services for other businesses. Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.
But enough about us. Let\’s talk about your new role with Lowell.
As a Customer Solutions Associate in our contact centre, you\’ll help to navigate our customers\’ journey and bring people back to financial health. You\’ll be the real first point of contact for our customers, answering inbound and also making outbound calls.
You\’ll be the ear that listens to their financial struggles, and the voice that guides them through it. It\’s hard work, with a real focus on listening skills , making sure we achieve the right outcome for our customers whilst working towards KPI\’s. It\’s not for everyone, but in this role, you can make a real impact on peoples\’ lives.
To join us, you\’ll need:
- Demonstrable skills of supporting customers
- Great listening and communication skills
- To be a people person and have an empathetic ear.
- Resilience and ability to work towards and exceed targets.
- Enthusiasm, passion , and dedication to achieve business and personal goals.
- Previous contact centre experience is desirable.
- Experience working in a regulated environment is also desirable.
You\’ll also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. There are clear career pathways for progression in customer facing roles, into leader roles and other specialist roles within the group. Everyone can help us make a difference here.
So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you\’re ready to help us make credit work better for all, we think you\’ll fit right in.
Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
That means …
- A starting salary from a minimum of £23,540 depending on experience
- Pay increases, Including on passing probation at 6 months, and reviewed at 12 months.
- A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to and additional 30% of your annual salary.
- An extra 3% added to your salary for flexible benefits ; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
- We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you\’ll only get from being in the office.
- Free parking when you are in the office.
- 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
- Life assurance
- A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
- Wellbeing support and a programme of webinars and classes geared towards mindfulness.
- Job security
Ready to share in that mission?
Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
Together, we go further – and it starts with you. So, if you\’re interested in adding your voice to our fantastic team of people, take the first step and apply today …
#LI-Hybrid
Call Centre - Solutions Associate - Leeds employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre - Solutions Associate - Leeds
✨Tip Number 1
Familiarize yourself with the mission and values of Lowell. Understanding their focus on helping customers become debt-free will allow you to align your responses during the interview with their core principles.
✨Tip Number 2
Practice your listening skills! Since this role emphasizes great listening and communication, consider role-playing scenarios where you actively listen and respond empathetically to customer concerns.
✨Tip Number 3
Highlight any previous experience in a contact center or regulated environment during your discussions. This will demonstrate your familiarity with the demands of the role and your ability to thrive in such settings.
✨Tip Number 4
Show your enthusiasm for personal development. Be prepared to discuss how you envision growing within the company and contributing to its mission, as Lowell values career progression and development.
We think you need these skills to ace Call Centre - Solutions Associate - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and contact centre roles. Emphasize your listening skills, empathy, and any achievements related to meeting targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping customers and your understanding of the role. Mention specific examples of how you've supported customers in the past and how you align with Lowell's mission.
Showcase Your Skills: In your application, clearly demonstrate your communication skills and resilience. Use concrete examples to illustrate how you've successfully navigated challenging situations or exceeded targets in previous roles.
Research the Company: Familiarize yourself with Lowell's values and mission. Understanding their focus on ethical practices and customer support will help you convey your alignment with their goals during the application process.
How to prepare for a job interview at Lowell Group
✨Show Your Listening Skills
Since the role emphasizes great listening skills, be prepared to demonstrate how you actively listen. You can do this by summarizing what the interviewer says and asking clarifying questions to show your engagement.
✨Emphasize Empathy
Highlight your ability to empathize with customers' financial struggles. Share examples from your past experiences where you successfully helped someone through a difficult situation, showcasing your compassionate approach.
✨Prepare for KPI Discussions
Understand the importance of KPIs in this role. Be ready to discuss how you have met or exceeded targets in previous positions, and think about strategies you would use to achieve similar results at Lowell.
✨Demonstrate Resilience
This job can be challenging, so it's crucial to convey your resilience. Share stories that illustrate how you've handled tough situations in the past and how you maintained a positive attitude while working towards goals.
