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- Tasks: Help customers regain financial health through compassionate communication and support.
- Company: Join Overdales Legal, a top-rated employer in the UK finance sector.
- Benefits: Earn up to 20% quarterly bonus, flexible benefits, and 28 days holiday.
- Other info: Hybrid working, supportive culture, and opportunities for personal growth.
- Why this job: Make a real impact on people's lives while developing your career.
- Qualifications: Enthusiasm, strong communication skills, and a desire to help others.
The predicted salary is between 24140 - 25974 £ per year.
Salary: From £24,140 depending on experience, raising to £25,974 after 12 months when you're fully performing in role, plus a quarterly performance related bonus of up to 20%.
Location: Leeds, Thorpe Park, Hybrid.
Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm).
Start dates: Looking for a new start? We have start dates for March 2026.
Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers' journey and bring people back to financial health. Working towards KPIs, you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer's situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you'll also help with any queries and conduct regular reviews to ensure payments are still suitable. The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on people's lives.
What we are looking for:
- Enthusiasm, passion, and dedication.
- Resilience and adaptability to change.
- Strong communication skills.
- A desire to help each customer in the most compassionate way.
- The ability to motivate yourself to achieve your goals every day.
- Ideally you would have customer service experience and if your background is in sales, retail or any kind of customer facing role then you could be the one we're looking for!
If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.
What you'll get:
- A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
- A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
So, who are we?
We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.
According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge.
Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times.
Ready to join us? At Lowell, we're committed to helping you grow - both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed.
Apply today - be part of something meaningful. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
Call Centre Representative - Leeds employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Representative - Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Overdales Legal and their mission. This will help you connect with the interviewers and show that you're genuinely interested in making credit work better for everyone.
✨Tip Number 2
Practice your communication skills! Since you'll be speaking to customers about their accounts, it’s crucial to demonstrate your ability to listen and empathise. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Show your passion for helping others! In your interview, share examples of how you've gone above and beyond for customers in previous roles. This will highlight your dedication and resilience, which are key traits for this position.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t meet every single requirement, your unique perspective could be just what we’re looking for. Remember, we value enthusiasm and a willingness to learn!
We think you need these skills to ace Call Centre Representative - Leeds
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for helping others.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any customer service experience or relevant roles you've had that showcase your ability to connect with people.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it straightforward and to the point. Use bullet points if necessary to break down your achievements and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Lowell Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Call Centre Representative does, especially in the context of Legal Recoveries. Familiarise yourself with the key responsibilities, such as navigating customer journeys and setting up payment plans. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Call Centre Representative, strong communication is crucial. During the interview, practice active listening and articulate your thoughts clearly. You might be asked to role-play a customer interaction, so be prepared to demonstrate empathy and problem-solving skills, especially when dealing with vulnerable customers.
✨Highlight Your Resilience and Adaptability
The role can be challenging, so it's important to convey your resilience and adaptability. Share examples from your past experiences where you've successfully navigated difficult situations or adapted to change. This will reassure the interviewer that you can handle the pressures of the job.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.