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- Tasks: Help customers regain financial health through compassionate communication and tailored solutions.
- Company: Join Overdales Legal, a top-rated workplace in the UK finance sector.
- Benefits: Earn up to 20% bonus, enjoy hybrid work, and 28 days holiday plus more.
- Why this job: Make a real impact on people's lives while developing your career.
- Qualifications: Customer service experience preferred; passion and resilience are key.
- Other info: Be part of an inclusive culture that celebrates diversity and supports wellbeing.
The predicted salary is between 24140 - 25974 £ per year.
Salary: From £24,140 depending on experience, raising to £25,974 after 12 months when you're fully performing in role, plus a quarterly performance related bonus of up to 20%
Location: Leeds, Thorpe Park, Hybrid
Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm).
Start dates: Looking for a new start? We have start dates for February 2026.
Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers' journey and bring people back to financial health. Working towards KPI's, you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer's situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you'll also help with any queries and conduct regular reviews to ensure payments are still suitable. The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples' lives.
What we are looking for:
- Enthusiasm, passion, and dedication.
- Resilience and adaptability to change.
- Strong communication skills.
- A desire to help each customer in the most compassionate way.
- The ability to motivate yourself to achieve your goals every day.
- Ideally you would have customer service experience; if your background is in sales, retail or any kind of customer facing role then you could be the one we're looking for!
If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.
What you'll get:
- A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
- A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
So, who are we?
We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.
According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge.
Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times.
Ready to join us? At Lowell, we're committed to helping you grow - both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed.
Apply today - be part of something meaningful. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
Call Centre Representative employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Overdales Legal and their mission. This will help you connect your answers to their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the hiring team.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping customers shine through. Share personal stories that highlight your dedication to customer service and how you’ve made a positive impact in previous roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Representative
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for helping others.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any customer service experience or relevant roles you've had that showcase your ability to connect with people.
Showcase Your Resilience: This role can be challenging, so it’s important to demonstrate your resilience and adaptability. Share examples of how you've handled tough situations in the past and what you learned from them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Lowell Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Legal Recoveries Associate does. Familiarise yourself with the key responsibilities, like helping customers navigate their financial situations and setting up payment plans. This will show your enthusiasm and readiness to take on the role.
✨Showcase Your Communication Skills
As a Call Centre Representative, strong communication is crucial. Prepare examples of how you've effectively communicated with customers in previous roles. Think about times when you’ve handled difficult conversations or resolved issues, as this will demonstrate your ability to connect with customers compassionately.
✨Demonstrate Resilience and Adaptability
The role can be challenging, especially when dealing with vulnerable customers. Be ready to discuss how you've adapted to change in past jobs and how you’ve maintained your motivation during tough times. This will highlight your resilience and dedication to helping others.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
