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- Tasks: Help customers navigate their financial struggles and guide them to debt-free solutions.
- Company: Join Lowell, a leader in sustainable debt management and customer support.
- Benefits: Enjoy a starting salary of £23,540, bonuses, flexible benefits, and 28 days holiday.
- Why this job: Make a real impact on people's lives while developing your career in a supportive environment.
- Qualifications: Previous contact centre experience is desirable; passion for helping others is essential.
- Other info: Hybrid working model with a focus on career progression and personal development.
The predicted salary is between 23540 - 28248 £ per year.
Collections Advisor – Contact Centre – LeedsCustomer Solutions AssociateSalary: from a minimum of £23,540 – depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus.Location: Leeds, Thorpe Park, Hybrid working.Shift pattern: 30pm, including Saturday rotation.Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We buy debts from lots of different companies in all kinds of sectors as well as provide collection services for other businesses. Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience. As a Customer Solutions Associate in our contact centre, you\\\\\\\’ll help to navigate our customers\\\\\\\’ journey and bring people back to financial health. You\\\\\\\’ll be the ear that listens to their financial struggles, and the voice that guides them through it. Previous contact centre experience is desirable.We have a big focus on helping our colleagues develop their careers and grow with us, together. There are clear career pathways for progression in customer facing roles, into leader roles and other specialist roles within the group. Everyone can help us make a difference here.So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you\\\\\\\’re ready to help us make credit work better for all, we think you\\\\\\\’ll fit right in.A starting salary from a minimum of £23,540 depending on experiencePay increases, Including on passing probation at 6 months, and reviewed at 12 months.A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to and additional 30% of your annual salary.An extra 3% added to your salary for flexible benefits; Whether this is extra holiday or dental cover there will be something for you.We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you\\\\\\\’ll only get from being in the office.Free parking when you are in the office.28 days holiday plus public holidays with the option to purchase up to an additional 5 days.Life assuranceA fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.Wellbeing support and a programme of webinars and classes geared towards mindfulness.Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.LI-Hybrid
Call Centre advisor - Office based employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre advisor - Office based
✨Tip Number 1
Familiarize yourself with the debt collection industry and the specific challenges customers face. This knowledge will help you empathize with customers and provide better solutions during your interactions.
✨Tip Number 2
Practice active listening skills. As a Collections Advisor, you'll need to understand customers' financial struggles deeply, so honing your ability to listen and respond thoughtfully will set you apart.
✨Tip Number 3
Showcase your problem-solving abilities in conversations. Be prepared to discuss how you've helped others navigate difficult situations in the past, as this will demonstrate your capability to guide customers effectively.
✨Tip Number 4
Research our company culture and values. Understanding our commitment to sustainability, career progression, and employee wellbeing will allow you to align your responses with what we value at StudySmarter.
We think you need these skills to ace Call Centre advisor - Office based
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Collections Advisor. Highlight your ability to listen and guide customers through their financial struggles in your application.
Tailor Your CV: Customize your CV to reflect relevant experience, especially any previous contact centre roles. Emphasize skills that align with customer service and debt management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others achieve financial health. Mention how your values align with the company's mission and culture.
Highlight Career Development: In your application, express your interest in career progression and development opportunities. Show that you are eager to grow within the company and contribute to its success.
How to prepare for a job interview at Lowell Group
✨Understand the Company Mission
Before your interview, take some time to familiarize yourself with the company's mission of helping customers become debt-free. Be prepared to discuss how you can contribute to this goal and why it resonates with you.
✨Showcase Your Listening Skills
As a Collections Advisor, you'll need to be an excellent listener. During the interview, demonstrate your ability to listen actively by engaging with the interviewer’s questions and responding thoughtfully.
✨Highlight Relevant Experience
If you have previous contact center experience, make sure to highlight it. Share specific examples of how you've successfully navigated customer interactions, especially in challenging situations.
✨Emphasize Career Development
The company values career progression, so express your interest in growing within the organization. Discuss your long-term career goals and how you see yourself evolving in a role that supports both your development and the company's mission.
