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- Tasks: Help customers navigate their financial journey through compassionate communication and support.
- Company: Join Overdales Legal, a leading ethical credit management company in the UK.
- Benefits: Enjoy remote work, performance bonuses, flexible benefits, and 28 days holiday plus public holidays.
- Why this job: Make a real impact on people's lives while growing your career in a supportive environment.
- Qualifications: Customer service experience preferred; sales or retail backgrounds are a plus.
- Other info: Opportunities for career advancement and a vibrant workplace culture await you!
The predicted salary is between 23540 - 25832 £ per year.
Call Centre Representative – Legal – LeedsLegal Recoveries AssociateSalary: From £23,540 depending on experience, raising to £25,832 after 12 months when you\\\\\\\’re fully performing in role, plus a quarterly performance related bonus of up to 20%Location: 30pm, including Saturday rotation.We\\\\\\\’re Overdales Legal. Regulated by the SRA, we\\\\\\\’re one of the largest providers of specialist debt Litigation services in the UK. We\\\\\\\’re a proud member of Lowell Group, with offices across Europe, we\\\\\\\’re a leading credit management company, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected. Our mission is to make credit work better for all. And every year, we help thousands of people take control of their debts.As a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers\\\\\\\’ journey and bring people back to financial health. Working towards KPI\\\\\\\’s, you\\\\\\\’ll speak to customers over the telephone about their accounts, taking time to fully understand each customer\\\\\\\’s situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you\\\\\\\’ll also help with any queries and conduct regular reviews to ensure payments are still suitable. Strong communication skillsA desire to help each customer in the most compassionate way.Ideally you would have a customer service experience and. If your background is in sales, retail or any kind of customer facing role then you could be the one we\\\\\\\’re looking for!We have a big focus on helping our colleagues develop their careers and grow with us, together. Examples of recent Legal Recoveries Associate promotions are to, Floor Supervisor, Team Leader, Real Time Analyst, Paralegal and so much more, you really get out what you put in.Everyone can help us make a difference here. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you\\\\\\\’re ready to help us make credit work better from all, we think you\\\\\\\’ll fit right in.A performance related quarterly incentive bonus where you can earn up to and additional 20% of your quarterly earnings.A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.3% flexible benefits; Whether this is extra holiday or dental cover there will be something for you.We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose built office to support collaborative working and those meaningful moments you\\\\\\\’ll only get from being in the office.Free parking when you are in the office and when working from home, you\\\\\\\’ll be fully equipped with everything you\\\\\\\’ll need to be successful.28 days holiday plus public holidays with the option to purchase up to an additional 5 days.Life assurance & Group income protectionA fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.Wellbeing support and a programme of webinars and classes geared towards mindfulness.Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
Call Center Representative Agent Work From Home employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative Agent Work From Home
✨Tip Number 1
Familiarize yourself with the legal debt recovery process. Understanding the basics of how debt litigation works will help you communicate more effectively with customers and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service experience during the interview. Be ready to share specific examples of how you've helped customers in the past, especially in challenging situations, as this aligns with our compassionate approach.
✨Tip Number 3
Prepare for questions about KPIs and performance metrics. Show that you understand the importance of these targets and be ready to discuss how you can contribute to achieving them.
✨Tip Number 4
Research Overdales Legal and the Lowell Group. Knowing our mission and values will not only help you in the interview but also show that you're genuinely interested in being part of our team.
We think you need these skills to ace Call Center Representative Agent Work From Home
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Call Center Representative position. Understand the key responsibilities, such as navigating customer journeys and setting up payment plans, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience or roles that involved strong communication skills. Mention specific examples where you helped customers resolve issues or provided compassionate support.
Showcase Your Skills: Make sure to highlight your strong communication skills and your desire to help customers. Use concrete examples to demonstrate how you've successfully interacted with customers in past roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work at Overdales Legal and how you align with their mission to make credit work better for all.
How to prepare for a job interview at Lowell Group
✨Show Your Communication Skills
As a Call Center Representative, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. Be prepared to demonstrate how you've effectively communicated with customers in previous roles.
✨Demonstrate Empathy
The role requires a compassionate approach to helping customers. Think of examples where you've shown empathy in customer interactions. Be ready to discuss how you would handle sensitive situations with care and understanding.
✨Understand the Company’s Mission
Familiarize yourself with Overdales Legal's mission to make credit work better for all. During the interview, express how your values align with this mission and how you can contribute to their goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking through potential customer situations you might encounter and how you would resolve them effectively.
