At a Glance
- Tasks: Analyse customer data to improve remediation processes and resolve issues efficiently.
- Company: Join a forward-thinking company that values fairness and customer satisfaction.
- Benefits: Enjoy a competitive bonus, flexible benefits, hybrid working, and 28 days holiday.
- Other info: Be part of a supportive culture that celebrates diversity and wellbeing.
- Why this job: Make a real impact by shaping how we resolve customer issues at scale.
- Qualifications: Strong SQL skills and experience in stakeholder management are essential.
The predicted salary is between 50000 - 60000 £ per year.
Join us as a Senior Data Analyst (Remediation) and play a key role in delivering and improving our remediation processes, ensuring customers are treated fairly and issues are resolved accurately and efficiently. You’ll analyse customer data to identify trends and potential issues, design and enhance processes, and lead remediation initiatives from insight through to resolution. Working closely with teams across the business, you’ll build strong stakeholder relationships, provide expert analysis, and help drive continuous improvement while maintaining strong governance and control standards. This is a highly autonomous role with real impact, offering the opportunity to shape how we identify and resolve customer issues at scale.
Requirements
- Strong SQL skills are essential, with the ability to extract, manipulate and analyse large datasets.
- Experience of Lowell systems or similar environments would be highly beneficial.
- Good understanding of regulatory requirements, including experience drafting or signing off communications such as letters.
- Ability to work closely with external partners, to support remediation activity.
- Understanding of remediation principles, including involvement in incident reviews and governance forums.
- Strong stakeholder management skills, with the ability to influence and drive actions across teams.
If you’re excited about this role but don’t meet every requirement - don’t worry, still apply. Your unique perspective could be just what we’re looking for.
Benefits
- A discretionary annual bonus to reward your impact.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
- We welcome people from all backgrounds and experiences.
Senior Data Analyst - Remediation in Colton employer: Lowell Financial Services GmbH
As a Senior Data Analyst at our company, you will thrive in a dynamic and inclusive work environment that prioritises employee wellbeing and professional growth. With flexible working arrangements, generous holiday allowances, and a strong focus on continuous improvement, we empower our team members to make a meaningful impact while enjoying a supportive culture that celebrates diversity and authenticity. Join us to be part of a forward-thinking organisation that values your contributions and offers unique opportunities for personal and career development.
Contact Details:
Lowell Financial Services GmbH Recruitment Team
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We think you need these skills to ace Senior Data Analyst - Remediation in Colton
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