Service Lifecycle Manager in Leeds

Location: Thorpe Park, Leeds, Hybrid working.

Join us as an IT Service Lifecycle Manager, you’ll play a key role in making sure our technology services run smoothly from start to finish – from the initial idea and design, through to delivery, day-to-day running, and ongoing improvements. You’ll work closely with different teams across IT and the wider business to make sure our services meet real business needs, are reliable, and continue to improve over time.

You’ll spend part of your time supporting a few specific technology areas (like digital platforms, data, or cloud), while also helping manage services that cut across the whole organisation, supporting both Lowell Financial Limited and Overdales. A big part of the role is keeping services performing well – monitoring how they’re doing, responding to issues, and stepping in to lead or support major incidents when they happen (including being part of an on-call rota).

You’ll also help introduce new services and improvements, making sure changes are well planned and smoothly delivered, with the right documentation and support in place. Alongside this, you’ll regularly review how services are performing and look for ways to make them better, more efficient, and easier for users.

This role involves working closely with colleagues, stakeholders, and external partners, acting as a go-to person for service-related questions, updates, and escalations. Overall, you’ll be focused on delivering high-quality, dependable IT services that support the business today and evolve for the future.

What we need from you:

• Relevant professional certification (e.g. ITIL) with a strong understanding of IT service management principles and best practices
• Proven experience in IT service management, infrastructure, or operations (typically 5+ years)
• Broad technical knowledge across applications, data, and service management, including on-premise and cloud-based environments
• Strong experience managing incidents, problems, and disaster recovery planning, with the ability to minimise service disruption
• A collaborative, customer-focused approach, with the ability to use data and insight to drive decisions and improvements
• Experience working with and managing third-party vendors, with a track record of coordinating teams to deliver successful outcomes

If you’re excited about this role but don’t meet every requirement – don’t worry, still apply. Your unique perspective could be just what we’re looking for.

What you’ll get:

• A discretionary annual bonus to reward your impact
• 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
• Hybrid working for the best of both worlds—collaboration and focus.
• Free onsite parking, saving you time and money.
• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most.
• Peace of mind with life assurance that supports your loved ones, no matter what.
• A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
• Encouragement to be your authentic self at work by joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

So, who are we?

We’re on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times, we’re one of the best places to work in the UK, (we’re proud to be on their ‘Best Places to Work’ list for the third year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great.

We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.

Ready to join us?

At Lowell, we’re committed to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we’d love to hear from you. Our strength lies in our people, and we’re proud to build inclusive teams supported by benefits that help everyone succeed.

Apply now and help shape the future of our IT services. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you.