At a Glance
- Tasks: Analyse customer data and lead remediation processes to resolve issues effectively.
- Company: Join a dynamic team at a leading company focused on customer fairness.
- Benefits: Enjoy hybrid working, generous holiday, and a culture that prioritises wellbeing.
- Other info: Opportunity for professional growth in a supportive and innovative environment.
- Why this job: Make a real impact by shaping how we resolve customer issues at scale.
- Qualifications: Strong SQL skills and experience in stakeholder management are essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: Thorpe Park, Leeds, Hybrid working.
Join us as a Senior Data Analyst (Remediation) and play a key role in delivering and improving our remediation processes, ensuring customers are treated fairly and issues are resolved accurately and efficiently. You’ll analyse customer data to identify trends and potential issues, design and enhance processes, and lead remediation initiatives from insight through to resolution. Working closely with teams across the business, you’ll build strong stakeholder relationships, provide expert analysis, and help drive continuous improvement while maintaining strong governance and control standards. This is a highly autonomous role with real impact, offering the opportunity to shape how we identify and resolve customer issues at scale.
Responsibilities
- Analyse customer data to identify trends and potential issues.
- Design, enhance, and lead remediation processes from insight through to resolution.
- Build strong stakeholder relationships across teams and influence actions.
- Provide expert analysis and support continuous improvement while maintaining governance and control standards.
Qualifications
- Strong SQL skills essential for extracting, manipulating, and analysing large datasets.
- Experience with Lowell systems or similar environments is highly beneficial.
- Good understanding of regulatory requirements, including drafting or signing off communications such as letters.
- Ability to work closely with external partners to support remediation activity.
- Understanding of remediation principles, including involvement in incident reviews and governance forums.
- Strong stakeholder management skills with the ability to influence and drive actions across teams.
Benefits
- A discretionary annual bonus to reward your impact.
- 3% flexible benefits you can tailor to suit your lifestyle.
- Hybrid working for the best of both worlds.
- Free onsite parking.
- 28 days of holiday plus public holidays, and the option to buy up to five more.
- Life assurance to support your loved ones.
- Culture that celebrates wellbeing, including recognition awards, on‑site gym, and wellbeing initiatives.
- Encouragement to be your authentic self at work via vibrant employee networks.
Senior Data Analyst - Remediation in Leeds employer: Lowell Financial Ltd
Join a dynamic team at our Leeds location, where as a Senior Data Analyst in Remediation, you will enjoy a culture that prioritises employee wellbeing and personal growth. With hybrid working options, generous holiday allowances, and a focus on continuous improvement, we empower our employees to make a real impact while fostering strong stakeholder relationships. Our commitment to recognising your contributions through discretionary bonuses and vibrant employee networks makes us an exceptional employer for those seeking meaningful and rewarding careers.
