At a Glance
- Tasks: Engage with customers, set up payment plans, and support litigation queries.
- Company: Dynamic legal firm in Leeds with a focus on growth and inclusivity.
- Benefits: Competitive salary, quarterly bonuses, hybrid work, and 28 days holiday.
- Other info: Great opportunities for personal development and a diverse workplace.
- Why this job: Kickstart your career in a supportive environment while helping customers.
- Qualifications: Enthusiasm, strong communication skills, and a desire to learn.
The predicted salary is between 25166 - 25166 £ per year.
Start your career as a Legal Recoveries Associate in our Litigation department in Leeds, Thorpe Park. The role involves speaking to customers over the telephone, setting up payment plans, supporting litigation queries, and completing regular reviews to ensure payments remain suitable.
Salary: £25,166, depending on experience, plus a quarterly performance related bonus up to 20%. Hours 9.00am–6.45pm, with a 1 in 4 Saturday rotation (9.00am‑1.00pm). Hybrid working model.
Responsibilities
- Engage with customers over the telephone to discuss their accounts and circumstances.
- Deliver clear and effective communication, empathy and good judgement.
- Set up affordable payment plans and manage ongoing customer reviews.
- Support queries linked to litigation processes and ensure compliance with regulated financial services environment.
- Document customer interactions accurately and keep data up to date.
- Work within the structured training, coaching and guidance provided by the team.
Qualifications
- Enthusiasm, passion and a positive learning attitude.
- Resilience and adaptability to change.
- Strong communication skills with the confidence to speak to different people.
- A genuine desire to help customers compassionately and practically.
- Motivation to work towards goals and continual improvement.
- Experience in customer‑facing environments such as part‑time work, volunteering, retail, hospitality, sales, societies, placements or other settings is helpful but not essential.
- Recent graduates are encouraged to apply; degree, life experience, or personal strengths are valuable.
Benefits
- Quarterly incentive bonus up to 20% of quarterly earnings.
- Discretionary annual bonus up to 10% of annual salary.
- 3% flexible benefits that can be tailored (cash, holiday, health cover).
- Hybrid working arrangements.
- Free on‑site parking.
- 28 calendar days of holiday plus public holidays; option to buy up to five additional holidays.
- Life assurance.
- Well‑being initiatives, gym access, recognition awards and diverse employee networks.
Equal Employment Opportunity
We welcome applicants from all backgrounds, including gender, sexual orientation, religion, ethnicity, age, neurodiversity and disability. We are committed to diversity and inclusion.
Contact Centre Representative – Graduate Opportunity in Leeds employer: Lowell Financial Ltd
Join a dynamic team as a Legal Recoveries Associate in Leeds, where we prioritise employee growth and well-being. Our supportive work culture fosters continuous learning through structured training and coaching, while our hybrid working model offers flexibility to balance personal and professional life. With competitive benefits including performance-related bonuses, tailored flexible benefits, and a commitment to diversity and inclusion, we are dedicated to creating a rewarding environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Representative – Graduate Opportunity in Leeds
✨Get Involved in Legal Communities
Join local legal societies or student law groups. These are a goldmine for networking and often host events where you can meet professionals from firms like Lowell Financial Ltd. Plus, you might run into opportunities for mentorship or internships!
✨Showcase Your Skills at Events
Attend law fairs and workshops to meet potential employers face-to-face. Practise your pitch about why you're excited about joining the field and how you'd fit in at firms like Lowell Financial Ltd. This can make you memorable!
✨Utilise Your University Resources
Tap into your university's career services, especially those that focus on law. They often have exclusive access to internships and entry-level positions that aren’t advertised widely. Don’t hesitate to ask for help!
✨Apply Directly Through Company Websites
When you find openings that excite you, like roles at Lowell Financial Ltd, apply directly through their website. This often shows your genuine interest and can speed up the process compared to generic application sites. Let's get you noticed!
We think you need these skills to ace Contact Centre Representative – Graduate Opportunity in Leeds
Some tips for your application 🫡
Show Off Your Legal Knowledge:When applying for an entry-level role in legal law services, make sure to highlight any relevant coursework or certifications you've completed. Mention any specific areas of law you've studied or written about — this shows we're engaged with the field and can bring fresh ideas to Lowell Financial Ltd.
Tailor Your CV for the Legal Sector:A legal CV should focus heavily on your academic achievements, including your grades if they're strong. Don't forget to list any internships, volunteer roles, or relevant extracurricular activities. This is our chance to showcase how eager we are to learn and contribute to Lowell Financial Ltd!
Craft a Compelling Cover Letter:In your cover letter, it's important to convey not only your qualifications but also your passion for law. Tell a story about why you're excited about this field and what draws you to this specific role at Lowell Financial Ltd. We're looking for personality as much as for qualifications!
Proof of Legal Skills:If you've done any legal writing, such as articles, blogs, or even school papers, consider including links or attachments to these works. It's a great way to demonstrate your writing and research skills, which are crucial in the legal world. We're all about showing, not just telling, at Lowell Financial Ltd!
How to prepare for a job interview at Lowell Financial Ltd
✨Brush Up on Legal Terminology
As we dive into legal law services, it’s key to be familiar with industry-specific jargon. Make sure to review terms like 'tort', 'contract', and 'statute'. This shows you’re not just sitting on the sidelines but are genuinely engaged with the field.
✨Highlight Your Research Skills
Legal roles heavily rely on research capabilities. During the interview, be ready to illustrate how you've utilised research methods in your studies or previous internships. It’s all about showing you can dig deep when it comes to case law or statutes!
✨Know Your Ethical Guidelines
Ethics are a huge part of the legal industry. Be prepared for questions about ethical dilemmas or professional responsibility. Familiarise yourself with codes of conduct relevant to the role so you can demonstrate your understanding during the chat with Lowell Financial Ltd.
✨Emphasise Eagerness to Learn
Since this is an entry-level role, your motivation and learning potential should shine through. Share specific examples of what you hope to gain from this role at Lowell Financial Ltd and how you plan to grow in the legal field.
