Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers navigate their financial journey through inbound and outbound calls.
- Company: Join a mission-driven company focused on making credit work better for everyone.
- Benefits: Starting salary of £24,140 plus bonuses, flexible benefits, and 28 days holiday.
- Why this job: Be the voice that guides customers back to financial health while enjoying hybrid working.
- Qualifications: Empathy, resilience, and a passion for helping others; previous contact centre experience is a plus.
- Other info: Dynamic culture with recognition awards and wellbeing initiatives to support your growth.
The predicted salary is between 24140 - 28968 £ per year.
Customer Solutions Associate
Salary: from a minimum of £24,140 - depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus.
Location: Leeds, Thorpe Park, Hybrid working.
Start date: We have start dates from March 2026 onwards, Assessment Centres will be running in our office on Thursday 5th and Thursday 19th of February.
Rotational shift pattern:
- Week 1: Mon 9-5:45, Tue 9-5:30, Wed Day off, Thur 9-5:30, Fri 9-5:30, Sat 9-4:00.
- Week 2: Mon-Fri 10:15-6:30.
Join us as a Customer Solutions Associate in our contact centre, you’ll help to navigate our customers’ journey and bring people back to financial health. You’ll be the real first point of contact for our customers, answering inbound and making outbound calls.
What we are looking for:
- Demonstrable skills of supporting customers.
- To be a people person and have an empathetic ear.
- Resilience and ability to work towards and exceed targets.
- Enthusiasm, passion, and dedication to achieve business and personal goals.
- Previous contact centre experience is desirable.
- Experience working in a regulated environment is also desirable.
If you’re excited about this role but don’t meet every requirement – don’t worry, still apply. Your unique perspective could be just what we’re looking for.
What you’ll get:
- A starting salary from a minimum of £24,140 depending on experience.
- Pay increases, including on passing probation at 6 months, and reviewed at 12 months.
- A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to an additional 30% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds—collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
So, who are we? We’re on a mission to make credit work better for all. We celebrate and share success, learn from failure, embrace change, and savour challenge. Ready to join us? Apply today and be the voice that guides customers back to financial health.
If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you.
Call Centre - Solutions Associate in Leeds employer: Lowell Financial Ltd
Contact Detail:
Lowell Financial Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre - Solutions Associate in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on us. Understand our mission and values, especially how we aim to make credit work better for everyone. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more comfortable when answering calls and dealing with customer queries. Plus, it’ll give you a chance to showcase your empathy and problem-solving skills.
✨Tip Number 3
Be yourself during the interview! We want to see your personality shine through. Don’t be afraid to share your unique experiences and how they’ve shaped your approach to customer service. Remember, we value enthusiasm and passion just as much as experience!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Customer Solutions Associate position.
We think you need these skills to ace Call Centre - Solutions Associate in Leeds
Some tips for your application 🫡
Show Your Customer Skills: When you're writing your application, make sure to highlight any experience you have in supporting customers. We want to see that you can be the empathetic ear our customers need, so share specific examples of how you've helped others in the past.
Be Yourself: We love unique perspectives! If you’re excited about the role but don’t tick every box, don’t sweat it. Just be honest about your experiences and what you can bring to the table. Your enthusiasm and passion can really shine through in your application.
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Use similar language and focus on the skills and qualities that match the role of a Customer Solutions Associate. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Lowell Financial Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understanding their approach to customer solutions will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Showcase Your People Skills
As a Customer Solutions Associate, being a people person is key. Prepare examples of how you've successfully supported customers in the past. Think about times when you’ve shown empathy or resolved conflicts—these stories will resonate well.
✨Demonstrate Resilience
The role requires resilience and the ability to exceed targets. Be ready to discuss challenges you've faced in previous roles and how you overcame them. This will highlight your determination and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
