End User Experience Engineer

Summary

Job Description

Thorpe Park, Leeds, Hybrid working

If you’re passionate about creating a seamless, reliable and human‐centred tech experience for colleagues, this role could be a great fit. As our End User Experience Engineer, you’ll play a key part in keeping our day‐to‐day IT services running smoothly—from laptops and collaboration tools to AV kit and hybrid‐working technology—helping ensure everything works the way our colleagues need it to. You’ll work closely with our Workplace Support team to resolve issues quickly and with a focus on user experience, including providing that extra level of support to our VIP users when they need it most.

By spending time with teams, gathering feedback, and spotting opportunities for improvement, you’ll help us keep our services performing well and continually evolving. You’ll also collaborate with internal teams and external partners like Fujitsu and our AV vendors to make sure our technology is reliable, secure, and set up for success. If you enjoy problem‐solving, building great relationships, and making a visible difference to how colleagues work every day, this role offers a fantastic opportunity to do just that.

What we need from you:

• Strong understanding of IT service management practices (ITIL desirable) with good communication skills for working effectively with colleagues, support teams, and suppliers.
• Knowledge of end‐user technologies including Microsoft platforms, laptops, mobile devices, peripherals, AV systems, and in‐office print solutions.
• Awareness of telephony and CCaaS environments (e.g., Avaya desirable) and understanding of incident management, workarounds, and known‐error processes.
• Experience in IT support or engineering within a medium–large organisation, ideally across Service Desk, Workplace Support, Voice Engineering, or Technical Operations.
• Demonstrated ability to deliver technical solutions collaboratively, work with vendor partners (e.g., Fujitsu, Maintel, CloudClevr), and support effective end‐user outcomes.
• Willingness to learn new technologies, develop technical skills across end‐user platforms, and support hybrid working with appropriate onsite presence.

At Lowell, we’re committed to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you’re passionate about making credit work better for everyone, we’d love to hear from you. Our strength lies in our people, and we’re proud to build inclusive teams supported by benefits that help everyone succeed.

Apply today and help us power a smarter, smoother workplace.

If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you.

HYBRID

Everyone has unique needs - and we’re ready to serve them. It’s in our DNA to always do things the best way and have a positive impact on everything we touch. It’s our mission, and the kindle that fuels us. We work hard to deliver real benefits to society, businesses, and the economy — all through excellent credit management services.