Collections Strategy Specialist

Summary Job Description Collections Strategy Specialist Location: Thorpe Park, Leeds, Hybrid working. Join us as a Collections Strategy Specialist! Looking for a role where you can shape real impact? In this position, you’ll design and deploy smart, data‑driven collections strategies that link directly to our scorecard models—making sure each approach lands effectively across the right customer and account groups. You’ll dig into performance, constantly assessing cost and collections outcomes, while running champion–challenger tests using tools like SAS and SQL to uncover what truly works. From analysing contact‑channel performance to spotting opportunities to eliminate waste, digitise processes or simplify the journey, you’ll help drive continuous improvement every day. You’ll also work closely with our Omni Channel Manager to bring new strategies to life, support automated solutions, and maintain a strong control environment—ensuring everything we do is compliant, efficient, and delivering great customer outcomes.

Requirements

• Experience of deploying collections and customer strategies with continuous improvements delivery through data driven insights and well-constructed trials
• Strong analytical capabilities using SAS or SQL and any other analytics packages
• Experience of translating complex business processes and data insights into simple views and language
• Strong customer and commercial awareness
• Influencing change through senior stakeholder management experience is a must have
• Experience of Lean and Agile principles would be desirable

Benefits

• A discretionary annual bonus to reward your impact
• 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
• Hybrid working for the best of both worlds—collaboration and focus.
• Free onsite parking, saving you time and money.
• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most.
• Peace of mind with life assurance that supports your loved ones, no matter what.
• A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
• Encouragement to be your authentic self at work by joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

About us

We’re on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we’re one of the best places to work in the UK, (we’re proud to be on their ‘Best Places to Work’ list for the third-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.

Ready to join us?

At Lowell, we’re committed to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we’d love to hear from you. Our strength lies in our people, and we’re proud to build inclusive teams supported by benefits that help everyone succeed.

Finnish overview

Teemme töitä sen eteen, että luotonhallinta toimii paremmin ja helpottaa kaikkien elämää – niin kuluttaja-asiakkaidemme, työntekijöidemme kuin yleisesti yhteiskunnankin. Työpaikka, jossa viihdyt Työskentely Lowellilla tarkoittaa sitä, että olet osa dynaamista yritystä, jossa sinulla on mahdollisuus kehittyä ja laajentaa taitojasi sekä rakentaa uraa. Haluamme, että kaikki työntekijämme menestyvät, joten olemme luoneet työpaikan ja kulttuurin, jossa jokainen voi tuntea olevansa tervetullut ja turvassa. Lowellissa sinua tuetaan sekä työssäsi että yksityiselämässäsi. Tarjoamme koulutusta, jotta sinulla olisi oikeat välineet nykyiseen työhösi sekä ammatilliseen kehittymiseen. Tiedostamme myös, että henkinen ja fyysinen terveys on yhtä tärkeässä roolissa. Tarjoamme erilaisia etuja, jotka tekevät Lowellista houkuttelevan työnantajan. Lowellissa arvostamme työntekijöitämme. Arvostamme toisiamme kollegoina ja nautimme yhdessä työskentelystä. Tervetuloa meille. Tuo mukanasi osaamisesi ja kunnianhimosi, niin annamme sinulle edellytykset kehittyä parhaaksi versioksi itsestäsi. Luotonhallinnan- ja perintäpalveluiden avulla edistämme hyvin toimivaa taloutta ja luomme arvoa sekä yhteiskunnalle että yrittäjille. Autamme samalla asiakkaitamme, jotta he voivat pitää omaa talouttaan paremmin hallinnassa. Asiakkaidemme auttaminen ja samalla yhteiskuntakehityksen vieminen myönteiseen suuntaan on kaiken toimintamme perusta. Se on yrityksemme why, toimintamme syy ja kannustimemme. Pyrimme työllämme saamaan luotonhallinnan toimimaan paremmin – kaikille.