At a Glance
- Tasks: Help customers navigate their financial journey through calls and support.
- Company: Join a top-rated company known for its supportive culture and dynamic environment.
- Benefits: Competitive salary, bonuses, hybrid working, and tailored benefits.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact on people's lives while developing your skills.
- Qualifications: Great listening skills and a passion for helping others.
The predicted salary is between 25165 - 30198 € per year.
Summary
Job Description
Customer Solutions Associate
Salary: from a minimum of £25,165 - depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus.
Location: Leeds, Thorpe Park, Hybrid working.
Start date: We have a start date for the 22nd of June, Assessment Centres will be running in our office on Friday 22nd May and Thursday 4th June.
Rotational shift pattern: Week 1: Mon 9-5:45, Tue 9-5:30, Wed Day off, Thur 9-5:30, Fri 9-5:30, Sat 9-4:00. Week 2: Mon-Fri 10:15-6:30.
Join us as a Customer Solutions Associate in our contact centre, you’ll help to navigate our customers’ journey and bring people back to financial health. You’ll be the real first point of contact for our customers, answering inbound and making outbound calls. You’ll be the ear that listens to their financial struggles, and the voice that guides them through it. It’s hard work, with a real focus on listening skills, making sure we achieve the right outcome for our customers whilst working towards KPI’s. It’s not for everyone, but in this role, you can make a real impact on peoples’ lives.
What we are looking for:
- Demonstrable skills of supporting customers
- Great listening and communication skills
- To be a people person and have an empathetic ear.
- Resilience and ability to work towards and exceed targets.
- Enthusiasm, passion, and dedication to achieve business and personal goals.
- Previous contact centre experience is desirable.
- Experience working in a regulated environment is also desirable.
If you’re excited about this role but don’t meet every requirement – don’t worry, still apply. Your unique perspective could be just what we’re looking for.
What you’ll get:
- A starting salary from a minimum of £25,165 depending on experience
- Pay increases, including on passing probation at 6 months, and reviewed at 12 months.
- A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to an additional 30% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds—collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
So, who are we?
We’re on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we’re one of the best places to work in the UK, (we’re proud to be on their ‘Best Places to Work’ list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.
Ready to join us?
At Lowell, we’re committed to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we’d love to hear from you. Our strength lies in our people, and we’re proud to build inclusive teams supported by benefits that help everyone succeed.
Apply today and be the voice that guides customers back to financial health. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you.
Call Centre Solutions Associate employer: Lowell Financial Ltd
Lowell is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. With competitive salaries, hybrid working options, and a range of benefits tailored to individual lifestyles, employees are empowered to thrive both personally and professionally. Join a team that values your contributions and celebrates diversity, making a meaningful impact on the lives of customers in Leeds and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Solutions Associate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lowell. Understand their mission and values, and think about how your skills can help them achieve their goals. This will show you’re genuinely interested and ready to make an impact.
✨Tip Number 2
Practice your listening skills! Since this role is all about helping customers navigate their financial journeys, it’s crucial to demonstrate your ability to listen and empathise. Try mock interviews with friends or family to hone this skill.
✨Tip Number 3
Be prepared to discuss your resilience! The job description mentions the need for resilience and working towards targets. Think of examples from your past where you’ve overcome challenges or exceeded expectations, and be ready to share those stories.
✨Tip Number 4
Don’t forget to showcase your personality! Lowell values authenticity, so let your true self shine through during the interview. Share your passion for helping others and how you can contribute to their supportive culture. And remember, apply through our website for the best chance!
We think you need these skills to ace Call Centre Solutions Associate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Call Centre Solutions Associate role. Highlight your customer support experience and any relevant skills that match what we're looking for, like great listening and communication skills.
Show Your Passion:Let your enthusiasm shine through in your application! We want to see your dedication to helping customers and making a real impact on their lives. Share any personal stories or experiences that demonstrate your commitment.
Be Authentic:Don’t be afraid to show your true self in your application. We value diversity and want to know what makes you unique. Whether it’s your background or perspective, let us see how you can contribute to our vibrant team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can get started on reviewing it as soon as possible!
How to prepare for a job interview at Lowell Financial Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Lowell. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Listening Skills
As a Call Centre Solutions Associate, listening is key. During the interview, demonstrate your active listening skills by summarising what the interviewer says and responding thoughtfully. This will highlight your ability to connect with customers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or helped someone in need. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Exude Enthusiasm and Empathy
This role requires a people person who can empathise with customers' financial struggles. Make sure to convey your passion for helping others during the interview. Share stories that reflect your dedication and resilience in challenging situations.
