At a Glance
- Tasks: Help customers navigate their financial journey and set up affordable payment plans.
- Company: Join Overdales Legal, a top-rated employer in the UK finance sector.
- Benefits: Earn competitive salary, bonuses, flexible benefits, and enjoy hybrid working.
- Other info: Be part of an inclusive culture that celebrates diversity and supports wellbeing.
- Why this job: Make a real impact on people's lives while developing your career.
- Qualifications: Enthusiasm, strong communication skills, and a passion for helping others.
The predicted salary is between 25165 - 26200 £ per year.
Summary
Job Description
Legal Recoveries Associate
Salary: From £25,165 depending on experience, raising to £26,200 after 12 months when you’re fully performing in role, plus a quarterly performance related bonus of up to 20%
Location: Leeds, Thorpe Park, Hybrid
Shifts: Hours between 9.00am – 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm).
Start dates: Looking for a new start? We have a start date in June with assessment centres running across April and May.
Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers’ journey and bring people back to financial health. Working towards KPI’s, you’ll speak to customers over the telephone about their accounts, taking time to fully understand each customer’s situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you’ll also help with any queries and conduct regular reviews to ensure payments are still suitable. The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples’ lives.
What we are looking for:
- Enthusiasm, passion, and dedication.
- Resilience and adaptability to change.
- Strong communication skills.
- A desire to help each customer in the most compassionate way.
- The ability to motivate yourself to achieve your goals every day.
- Ideally you would have a customer service experience and if your background is in sales, retail or any kind of customer facing role then you could be the one we’re looking for!
If you’re excited about this role but don’t meet every requirement – don’t worry, still apply. Your unique perspective could be just what we’re looking for.
What you’ll get:
- A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
- A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds—collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
So, who are we?
We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group. We’re on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we’re one of the best places to work in the UK, (we’re proud to be on their ‘Best Places to Work’ list for the second-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.
Ready to join us?
At Lowell, we’re committed to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we’d love to hear from you. Our strength lies in our people, and we’re proud to build inclusive teams supported by benefits that help everyone succeed.
Apply today—be part of something meaningful. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you.
Call Centre Representative employer: Lowell Financial Ltd
At Overdales Legal, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. Located in Leeds, our hybrid working model allows for flexibility while fostering collaboration, and our commitment to recognising achievements ensures that every team member feels valued. With competitive benefits, including performance-related bonuses and extensive holiday options, we empower our employees to thrive both personally and professionally in a meaningful role that truly makes a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lowell and their mission. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your thoughts clearly when it counts.
✨Tip Number 3
Show your passion! When discussing your experience, highlight moments where you went above and beyond for customers. This aligns perfectly with the compassionate approach they’re looking for.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows your genuine interest and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Call Centre Representative
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping customers and making a difference in their lives.
Tailor Your Experience:Make sure to highlight any relevant customer service experience you have. Whether it’s from retail, sales, or any other customer-facing role, we want to know how your background can help you excel as a Call Centre Representative.
Be Yourself:Don’t stress if you don’t meet every single requirement. We value unique perspectives, so be authentic in your application. Share your story and what makes you a great fit for our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Lowell Financial Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Call Centre Representative. Familiarise yourself with the key responsibilities, such as helping customers navigate their financial situations and setting up payment plans. This will show your enthusiasm and readiness to take on the challenges of the job.
✨Showcase Your Communication Skills
As a Call Centre Representative, strong communication skills are essential. During the interview, practice active listening and articulate your thoughts clearly. You might even want to prepare examples of how you've successfully communicated with customers in previous roles, especially in challenging situations.
✨Demonstrate Empathy and Resilience
Given that you'll be dealing with customers in vulnerable situations, it's crucial to convey your ability to empathise and remain resilient. Share stories from your past experiences where you helped someone through a tough time or adapted to change effectively. This will highlight your compassionate approach to customer service.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and performance metrics. This not only shows your interest in the role but also helps you determine if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
