Commercial Catering Engineer, Field Service

Description

The Company

Lowe Corp Europe, inclusive of Lowe Rental and PKL Group (UK) Ltd, is the world’s leading refrigeration, commercial catering equipment and Portable Kitchen supplier to major food exhibitions, sporting events and retailers across the globe; from the Singapore Formula 1 Grand Prix to Glastonbury, we provide high quality rental solutions to help our clients entertain and delight their customers.

With over 40 years’ experience, our unique culture is built on people, from motivating and developing our highly talented team, to truly listening to and delivering against our clients’ needs.

Beijing to Boston, Berlin to Belfast, we are an entrepreneurial organisation and take pride in our ability to provide innovative products and services to our impressive client-base.

The Role

As a Catering Equipment Engineer, you will work as part of an experienced team to perform planned maintenance, repair, and contract service maintenance to our clients across London and surrounding areas. At PKL, we work across a wide range of catering equipment, so you will continually have the opportunity to learn, troubleshoot and find solutions.

Key responsibilities will include:

• Responding to Technical Support calls in an efficient and timely manner.
• Carrying out the necessary planned preventative maintenance checks to ensure each item of catering equipment/kitchen unit/kitchen installation is safe and fit for purpose.
• Liaise with the customer’s on-site catering staff at all levels in order to prioritise and remove breakdowns.
• Decommission equipment and install replacement items as required.
• Train or brief customer’s staff on the safe use, care and cleaning of all items of equipment.
• Report to the Company and the customer and suspected or known misuse or neglect of Company equipment.
• Maintain a good understanding of the operation of all items of catering equipment within the hire fleet and the business criticality of each item.
• Identify and resolve technical issues with items of equipment, kitchen units or kitchen installations as required.
• Complete all documentation in a proper and timely manner.
• Keep your working area clean and stocked and ready to work.
• Support site and project related activities in the UK or overseas as required.
• Assist and support the Technical Support Department as required.

Qualifications

Skills & Experience:

This is a key appointment within the business and accordingly attaches a significant level of responsibility. Candidates must possess the following skills and experience:

Essential:

• Minimum 2 years' experience in a field-based engineering role in catering equipment
• Qualifications in CCCN1 (or CCN1 and COCATA1), COMCAT-1, COMCAT-3, COMCAT-5 and TPCP1.
• Naturally curious individual with strong technical diagnostic capability, fault finding / problem solving, and judgement skills
• Strong written and verbal communication skills with ability to translate technical information to non-technical stakeholders
• Customer focused with a courteous and professional manner
• Good organisational and timekeeping skills
• Ability to prioritize own workload, work to deadlines and deal with conflicting work pressures
• Self-driven, results orientated with a clear focus on high quality and customer relationships

Desirable

• F-gas trained

Additional Information

• Working Hours – 40 hours per week, Monday to Friday.
• Weekend and On call rota participation required.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

We are an equal opportunities employer and committed to a diverse workforce. We are incredibly selective in our hiring and shortlisting for this vacancy will be completed on the basis of merit. Candidates should tailor their CVs to reflect our essential criteria.