IT Support Engineer in Cheltenham

The Company
We are Lowe, a globally recognised brand for innovation, ambition and high quality. Lowe Rental is the world’s leading refrigeration and catering equipment supplier to major food exhibitions, sporting events and retailers across the globe; from the Singapore Formula 1 Grand Prix to Glastonbury, we provide high quality rental solutions to help our clients entertain and delight their customers. From Beijing to Boston, Berlin to Belfast, we are an entrepreneurial organisation and take pride in our ability to provide innovative products and services to our impressive client-base.

The Role
This is an exciting opportunity for an IT Support Engineer to join our global Group IT team. This role builds on a solid foundation in IT support and offers the chance to contribute beyond day-to-day support, including involvement in IT projects, service improvements and the evolution of our technology platforms and IT services. This role offers variety, autonomy and the opportunity to influence how IT is delivered across a global organisation. You will provide first- and second-line support to users across the globe, while also working closely with senior IT colleagues and managed service partners to improve systems, security and processes. This role is ideal for someone with 1–3 years’ IT support experience who is looking to step into a broader, more hands-on engineering role within a growing worldwide organisation.

Responsibilities

• Provide first- and second-line technical support to users across our global offices, both remotely and on-site where required.
• Diagnose, troubleshoot and resolve hardware, software, networking and Microsoft 365 issues, escalating complex incidents appropriately.
• Support identity and access management activities including onboarding/offboarding, Azure AD / Entra ID administration and MFA.
• Assist with endpoint management using Microsoft Intune and related Microsoft 365 technologies.
• Coordinate the procurement, configuration, deployment and lifecycle management of IT hardware and devices across the Group.
• Work closely with managed service partners to resolve incidents, manage escalations and maintain agreed service standards.
• Actively contribute to IT projects such as security enhancements, system upgrades, new platform rollouts and process improvements.
• Create and maintain IT documentation, knowledge base articles and support procedures.
• Identify recurring issues and opportunities for automation, standardisation and service improvement.

Qualifications Skills & Experience

As a people-orientated organisation, candidates must demonstrate a strong alignment with our values: Listen, Empower, Accomplish.

Essential:

• Experience in an IT support, IT service desk or MSP environment.
• Strong working knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
• Experience supporting Windows and Apple laptops/desktops, peripherals and common business applications.
• Good understanding of Azure AD / Entra ID concepts including users, groups and authentication.
• Proven troubleshooting and problem-solving skills with the ability to take ownership of issues.
• Strong communication skills and confidence supporting non-technical users.
• Organised, proactive and able to manage multiple tasks and priorities.
• Ability to work independently, take ownership of tasks and projects, and apply initiative and sound judgement when solving problems.

Desirable:

• Experience with Microsoft Intune or other endpoint management solutions.
• Awareness of ITIL principles and structured service management.
• Understanding of cybersecurity fundamentals (MFA, device security, phishing awareness).
• Experience supporting users in a multi-site or global organisation.
• Exposure to IT project work or service improvement initiatives.

Development & Progression
This role offers genuine opportunities for growth within Group IT. You will gain hands-on exposure to enterprise-scale Microsoft cloud technologies, cybersecurity initiatives and global IT operations, while being trusted to work independently on projects and tasks, using initiative, sound judgement and common sense. The position provides a clear pathway towards senior support or engineering roles as your skills and experience develop.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. Lowe is an equal opportunity employer and committed to a diverse workforce. We are incredibly selective in our hiring and shortlisting for this vacancy will be completed based on merit. Candidates should tailor their CVs to reflect our essential criteria.