At a Glance
- Tasks: Deliver exceptional customer service and manage breakdowns in a fast-paced environment.
- Company: Join Lowe Corp Europe, a leader in catering equipment with a supportive culture.
- Benefits: Competitive salary, dynamic team environment, and opportunities for growth.
- Other info: Flexible role with opportunities to develop your skills in a vibrant workplace.
- Why this job: Make a real impact while collaborating with a talented team and solving customer issues.
- Qualifications: Customer service experience, strong admin skills, and ability to learn quickly.
The predicted salary is between 31500 - 38500 £ per year.
The Company
Lowe Corp Europe, inclusive of PKL Group (UK) Ltd, is the leading commercial catering equipment and Portable Kitchen supplier to both public and private sector clients across the globe. With over 35 years’ experience, our unique culture is built on people, from motivating and developing our highly talented team, to truly listening to and delivering against our clients’ needs. Glastonbury to Wimbledon, Olympics to the Commonwealth Games, we are an entrepreneurial organisation who believe working together is the key to our success.
The Role
Join our team and be a key player in delivering exceptional customer service! In this fast-paced role, you’ll handle breakdowns, coordinate engineer attendance, manage invoices and POs, and track job progress. If you thrive in a dynamic environment, have strong administrative and communication skills, and can quickly learn new systems, this is the perfect role for you. Make an impact while working in a collaborative, supportive team!
Responsibilities:
- Handle breakdown job information from clients and resolve issues via phone with product knowledge and engineer advice.
- Log all breakdowns, warranty calls, and relevant information into the Technical Support IT system, including adding PKL parts where applicable.
- Organize engineer attendance (PKL or subcontract) and communicate with clients on ETAs, access, and exchange items if necessary.
- Raise and approve POs and invoices, ensuring accurate billing and payment processing.
- Order and dispatch spare parts to engineers or sites as needed, and coordinate engineer re-attendance if required.
- Track job progress, update the IT system, and report job status to clients.
- Ensure effective deployment of engineering resources and manage PPM and certification schedules.
- Issue RAMS, SWPs, and plan site inductions for engineers.
- Liaise with other departments within the company.
Qualifications
Essential Skills & Experience
Candidates must possess the following skills and experience:
- Experience within a Customer Service role.
- Strong administrative skills.
- Ability to work effectively both independently and as part of a team.
- Technical aptitude; must be able to understand our products, services, pricing and installation processes.
- Articulate and a fluent communicator both in writing on the telephone and in person.
- Demonstrate the ability to quickly learn and adapt to new systems and processes.
- Exhibit flexibility by effectively managing multiple tasks and priorities in a dynamic, fast-paced environment.
- Experience with using Microsoft packages and systems.
Essential Personal Qualities
High energy and a solid work ethic.
Excellent communication skills – both written and verbal.
Excellent organisational and time management capability.
Self-motivated.
Problem-solver.
Resilience.
Multi-tasking.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. We are an equal opportunities employer and committed to a diverse workforce. We are incredibly selective in our hiring and shortlisting for this vacancy will be completed on the basis of merit. Candidates should tailor their CVs to reflect our essential criteria.
Customer Service Advisor in Cheltenham employer: Lowe Rental Corporation
Lowe Rental Corporation is an excellent employer that values collaboration and precision, making it an ideal workplace for a Project Coordinator in Bishops Cleeve. With a strong commitment to employee growth, we offer opportunities for professional development and a supportive work culture that prioritises teamwork and exceptional service delivery. Join us to be part of a dynamic team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lowe Rental Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lowe Rental Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lowe Rental Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Lowe Rental Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lowe Rental Corporation!
How to prepare for a job interview at Lowe Rental Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
