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For Companies At a Glance
- Tasks: Manage wholesale and Amazon orders, ensuring timely dispatch and accurate documentation.
- Company: Join Low Profile, a dynamic brand group with a focus on innovation.
- Benefits: Gain valuable experience in operations with opportunities for growth and development.
- Why this job: Be the backbone of our operations, making a real impact on customer satisfaction.
- Qualifications: Attention to detail, strong communication skills, and familiarity with Sage and Trello.
- Other info: Fast-paced environment with a supportive team and exciting career prospects.
The predicted salary is between 30000 - 42000 £ per year.
The Operations Executive holds full responsibility for managing all outbound wholesale, distributor, and Amazon operations across the Low Profile group of brands (excluding China FOB orders). This role is critical to the timely and accurate fulfilment of all customer orders and acts as the central point of coordination between internal teams (buying, sales, finance), the warehouse, and external customers or partners.
The Operations Executive ensures orders are reviewed, approved, and processed correctly, stock is allocated appropriately, all required documentation is provided, and dispatch is carried out in line with customer delivery expectations. This role also handles invoicing, stock reconciliation, and customer communication, with additional responsibility for Amazon operational management and internal stock movements between wholesale and online.
Core Responsibilities
- Wholesale & Distributor Order Management
- Serve as first point of contact for all wholesale and distributor orders (excluding China FOB).
- Review incoming orders, assess against available stock levels, and approve orders for processing.
- Input approved orders into Sage, generate order confirmations, and update the internal tracker accordingly.
- Coordinate with the warehouse via Trello, ensuring all relevant documents are provided:
- Delivery notes
- Commercial invoices
- Packing lists (where applicable)
- Pallet labels, product labels, or any other buyer-specific documentation
- Monitor Trello boards daily to track warehouse progress on picking, packing, and dispatch.
- Ensure all orders are dispatched in line with requested delivery dates and escalate delays where necessary.
- Liaise with buyers as needed to confirm dispatch readiness or collection timing.
- Confirm that dispatch is completed accurately, and all documentation is in place.
- Work closely with the Operations Manager to help resolve any claims or noncompliance issues.
- Ensure correct allocation of stock in Sage for every order.
- Update internal trackers to reflect order status, stock movement, and order values.
- Maintain up-to-date stock levels across all relevant platforms and systems, ensuring accuracy of availability.
- Move stock between wholesale and online channels as required, based on internal requests.
- Generate and send invoices promptly following dispatch (or in advance if pre-shipment payment terms apply).
- Chase deposit or balance payments before dispatch where required, in line with agreed customer terms.
- Collaborate with the finance team to follow up on outstanding invoices and resolve any discrepancies or payment delays.
- Manage all Amazon order processing across the group.
- Prepare and issue necessary documentation for Amazon orders (in line with FBA or FBM requirements).
- Liaise with the warehouse to ensure timely and compliant dispatch of Amazon orders.
- Monitor Amazon remittance and accounts receivable; follow up on any issues, claims, shortages, or disputes.
- Submit and manage claims for lost/damaged units or reconciliation issues as needed.
- Work closely with the operations manager to understand inbound stock, plan allocations, and support with forecasting.
- Support the internal sales team with stock availability insights for forward planning and order feasibility.
- Coordinate with the finance team to ensure invoicing and payment processes run smoothly.
- Communicate any issues or delays proactively to internal teams or buyers, offering solutions where possible.
Key Requirements
- High attention to detail, especially around stock levels, documentation, and deadlines.
- Strong working knowledge of Sage, Trello, and Excel (or similar tracking tools).
- Organised and proactive, with the ability to manage multiple concurrent orders and priorities.
- Clear communicator, confident in liaising with internal teams, warehouse staff, and external buyers.
- Understands the end-to-end operations process from order intake through to dispatch and invoicing.
- Capable of identifying issues early and taking ownership of resolutions.
- Familiarity with Amazon systems and dispute processes preferred.
- Solid understanding of warehouse operations and customer delivery expectations.
Summary of Responsibilities
- Full management of all outbound wholesale, distributor, and Amazon orders.
- Stock review, allocation, and order approvals.
- Sage entry, documentation preparation, and Trello coordination with warehouse.
- Dispatch tracking and buyer liaison.
- Invoicing and payment follow-ups.
- Stock updates across systems and channels.
- Handling Amazon order fulfilment, reconciliation, and claims.
- Supporting internal teams with forecasting and planning.
Operations Assistant in Watford employer: LOW PROFILE FASHIONS LIMITED
Contact Detail:
LOW PROFILE FASHIONS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant in Watford
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help us nail down our answers and boost our confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! Bring along examples of your work or relevant projects to interviews. This gives us a chance to demonstrate our capabilities and how we can add value to the team.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express our appreciation. It keeps us on their radar and shows that we’re genuinely interested in the role.
We think you need these skills to ace Operations Assistant in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Assistant role. Highlight your experience with order management, stock allocation, and any relevant software like Sage or Trello. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about operations and how you can contribute to our team. Be sure to mention any specific experiences that relate to the core responsibilities outlined in the job description.
Show Off Your Attention to Detail: Since this role requires high attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so let that shine through in your written application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at LOW PROFILE FASHIONS LIMITED
✨Know Your Operations Inside Out
Before the interview, make sure you understand the core responsibilities of the Operations Assistant role. Familiarise yourself with order management processes, stock allocation, and invoicing. This will help you answer questions confidently and demonstrate your knowledge of the operations workflow.
✨Showcase Your Attention to Detail
Given the high attention to detail required for this role, prepare examples from your past experiences where you successfully managed documentation or resolved discrepancies. Highlighting your ability to maintain accuracy in stock levels and documentation will impress the interviewers.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of Sage, Trello, and Excel. If you have experience with these tools, be ready to discuss how you've used them in previous roles. If not, consider doing a quick tutorial to get a basic understanding, as it shows initiative and readiness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple priorities. Think of scenarios where you had to manage competing deadlines or resolve issues with orders. Practising your responses will help you articulate your thought process clearly during the interview.