Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for customers, managing queries and bookings in a dynamic renewable energy company.
- Company: Join a forward-thinking renewable energy firm making a difference in Hampshire.
- Benefits: Enjoy a competitive salary, 25 days holiday, sick pay, and training opportunities.
- Why this job: Make an impact in the green energy sector while developing your skills in customer service.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Work Monday to Friday, 8-5, with a supportive team and growth potential.
The predicted salary is between 23280 - 34800 £ per year.
We are working with a Renewable Energy company based in Havant who are seeking an Operations Administrator to join their team. They specialise in the installation of Heat Pumps, Solar PV Systems and Boilers into domestic properties throughout Hampshire.
Your role as the first point of contact for their customers will include taking inbound and making outbound calls or emails for every stage of their journey. This will range from new to existing customers and also those considering leaving us. Calls will vary from dealing with new care plans customers, booking both install and service and repair work for our field-based engineers, providing customer support where possible and passing to our technical team any issues that you cannot answer directly.
Key Responsibilities:
- Answers all customer service-related issues or queries via telephone or email.
- Manage technical queries and bookings.
- Ensure the CRM is always updated accurately with full notes or updates recorded.
- Effective diary management.
- Advise customers on care options available for the relevant heating system in their property.
- Ordering materials for mobile operatives, including boilers, parts, and consumables.
- Action administrative tasks to support mobile operatives.
- Ensure the information you provide customers is clear, accurate and they are kept appropriately informed throughout their journey.
- Collate information and set up subscription based direct debit payment.
- Raise and communicate relevant paperwork electronically or by mail following on-site works.
The hours of work are 8-5pm Monday to Friday with a 30 minute lunch break.
Salary & Remuneration:
- Salary £29,000
- 25 days + Bank Holidays
- Sick Pay
- Training and Progression Opportunities
- Pension
Operations Administrator in Portsmouth employer: Low Carbon Recruitment Ltd
Contact Detail:
Low Carbon Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator in Portsmouth
✨Tip Number 1
Make sure you know the company inside out! Research their services, values, and recent projects. This will help you tailor your conversations and show genuine interest when you get that chance to chat with them.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries and responses.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After any interaction, whether it’s a call or an email, drop a quick thank-you note. It shows you’re proactive and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace the digital side of operations.
We think you need these skills to ace Operations Administrator in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Operations Administrator role. We want to see how your skills align with customer service, diary management, and technical queries.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about working with us in the renewable energy sector and how you can contribute to our team.
Showcase Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Low Carbon Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the renewable energy company. Understand their services, like heat pumps and solar PV systems, and be ready to discuss how you can contribute to their mission. This shows genuine interest and helps you connect with the interviewer.
✨Showcase Your Customer Service Skills
As an Operations Administrator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and ability to manage technical queries effectively.
✨Demonstrate Organisational Skills
This role requires effective diary management and accurate CRM updates. Be ready to discuss how you stay organised in a busy environment. You might even want to share specific tools or methods you use to keep track of tasks and appointments.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or the company's future projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
