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- Tasks: Coordinate installation works and manage customer communications daily.
- Company: Join a leading renewable energy company focused on carbon reduction in Manchester.
- Benefits: Enjoy private healthcare, ongoing training, 28 days holiday, and flexible working arrangements.
- Why this job: Be part of a supportive team making a positive impact on the environment.
- Qualifications: 2+ years in administration with strong customer service skills required.
- Other info: Flexible hours to accommodate personal commitments like appointments and school runs.
The predicted salary is between 24000 - 32000 £ per year.
Operations Administrator – Overview We are working with an successful and established renewable energy company based in Manchester area who are looking for an Operations Administrator to join their team. They specialise in delivering carbon reduction and energy efficiency measures to private residential, and social housing. The company deliver several energy saving measures under the ECO4 scheme including Air Source Heat Pumps, Boilers, Solar PV & Batteries and Insulation which they install into customers homes. Your role as Operations Administrator will be based at their head office in Stretford area, they have a friendly team who all support each other to get the job done. The main focus of this role will be the day to day operations of the installation division. You will work with the team and with customers to coordinate and organise installation works to be carried out, give customers frequent reminders before and during installations, follow up post installation for payments and to deal with reviews and complaints that may arise. This role will be heavily customer focused and will require frequent communication with customers via email and over the phone. This is a predominantly office based role. The company do understand that sometimes things come up in life that you need to be flexible for. They are more than happy to work around doctors, dentist appoints, school pick-ups etc when required as well. Operations Administrator – Requirements * Previous experience of 2 years or more in an administration role, within the last 5 years * Customer focused and able to deal with queries and complaints * Excellent customer focus and care skills. Operations Administrator – Salary & Remuneration * Salary £28,000 – £32,000 (DOE) * Private Healthcare * Ongoing training & progression * 28 Days Holiday * Sick Pay * Pension
Operations Administrator employer: Low Carbon Recruitment Ltd
Contact Detail:
Low Carbon Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Familiarise yourself with the renewable energy sector, especially the ECO4 scheme. Understanding the specific measures like Air Source Heat Pumps and Solar PV will help you speak confidently about the company's operations during any discussions.
✨Tip Number 2
Highlight your customer service skills in conversations. Since the role is heavily customer-focused, be prepared to share examples of how you've successfully handled queries and complaints in previous roles.
✨Tip Number 3
Show your organisational skills by discussing how you manage multiple tasks or projects simultaneously. This will demonstrate your ability to coordinate installation works effectively, which is a key part of the Operations Administrator role.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability. The company values work-life balance, so sharing instances where you've successfully managed personal commitments alongside work responsibilities can set you apart.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any roles where you dealt with queries or complaints, as this is crucial for the Operations Administrator position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for renewable energy and how your skills align with the company's mission. Mention specific examples of how you've successfully managed customer interactions and administrative tasks in previous roles.
Showcase Communication Skills: Since the role involves frequent communication with customers, highlight your verbal and written communication skills. Provide examples of how you've effectively communicated with clients in past positions, whether through email or phone.
Highlight Flexibility: Mention your ability to adapt to changing circumstances, such as managing appointments or unexpected events. This aligns with the company's understanding of work-life balance and their willingness to accommodate personal commitments.
How to prepare for a job interview at Low Carbon Recruitment Ltd
✨Show Your Customer Focus
Since the role is heavily customer-focused, be prepared to discuss your previous experiences dealing with customers. Share specific examples of how you've handled queries and complaints effectively, demonstrating your excellent customer care skills.
✨Highlight Your Administrative Experience
With a requirement of at least two years in an administration role, make sure to emphasise your relevant experience. Discuss the types of administrative tasks you've managed and how they relate to the operations of an installation division.
✨Demonstrate Team Collaboration
The company values a supportive team environment, so be ready to talk about how you work well with others. Share instances where you've collaborated with colleagues to achieve common goals or improve processes.
✨Prepare for Flexibility Questions
Given the company's understanding of personal commitments, think about how you can demonstrate your flexibility. Be ready to discuss how you manage your time and responsibilities, especially when unexpected situations arise.
