At a Glance
- Tasks: Analyse and optimise settlement services for low-carbon energy schemes.
- Company: Join a leading organisation making a difference in the energy sector.
- Benefits: Competitive salary, annual bonus, generous leave, and professional development support.
- Other info: Flexible working options and excellent career growth opportunities.
- Why this job: Be part of a team driving innovation in sustainable energy solutions.
- Qualifications: Experience in service analysis and strong communication skills required.
The predicted salary is between 48000 - 48000 £ per year.
Overview
Department: Ops Hub
Employment Type: Permanent - Full Time
Location: London, England, United Kingdom
Reporting To: Service Design Manager
Compensation: £48,000 / year
Description
Contract type: Permanent
Hours: 37.5/week
Location: London
WFH policy: Employees are required to attend the office 2 days/week
Flexible working: Variety of flexible work patterns subject to line manager discretion e.g. Compressed 9-day fortnight.
Role Summary
This position sits in the Settlement Services Team within the Operations Hub. The Senior Service Analyst will play a crucial part in the delivery of the product and services suite for the LCCC. As a Service Analyst, you will focus on designing, planning and optimising settlements services across low-carbon energy schemes, supporting operational delivery and shaping future service models.
Key Responsibilities
- Conduct research and analysis to identify service gaps, issues, and opportunities across settlement services, enabling continuous improvement and enhanced operational performance.
- Lead discovery activities to understand current service value chain, proactively seeking opportunities to refine and optimise service delivery.
- Design and model service processes, workflows, and interactions to optimise operational efficiency.
- Evaluate and select service solutions, partners, and vendors aligned with future service needs and evolving operational models.
- Define, monitor, and report on service performance metrics and KPIs to ensure compliance, quality, and optimal service performance.
- Analyse performance data to identify trends, risks, and opportunities for improvement, informing decision‑making and service optimisation strategies.
- Manage service risks, issues, and change effectively within a dynamic regulatory and operational environment.
- Conduct regular internal service reviews of key service partners, analysing performance trends, gathering stakeholder feedback, and producing actionable recommendations to improve service outcomes.
- Design, produce, and communicate senior‑level internal reporting that provides visibility of strategic initiatives, progress metrics, organisational goals, and key risks to support informed decision‑making.
- Define and continuously enhance Problem Management expectations for third‑party providers, ensuring effective problem identification, problem control, and error control to minimise recurring incidents and safeguard business outcomes.
- Define and continuously enhance Incident Management expectations for service providers, ensuring incidents are identified, prioritised, communicated, and resolved promptly to reduce business impact and improve operational resilience.
Skills, Knowledge and Expertise Frameworks and Tools
You will leverage a range of frameworks and tools to support your work, including:
- Design experience: Design Thinking, Service-Dominant Logic for user-centric and value-driven service creation.
- Analysis experience: SWOT, PESTLE, GAP analysis for identifying strengths, weaknesses, opportunities, and threats.
- Performance tracking experience: KPIs and Metrics: Service availability, incident resolution times, customer satisfaction scores, cost-to-serve, and compliance indicators.
- Monitoring Tools: Dashboards, reporting systems, and analytics platforms for real-time performance tracking.
- Feedback Mechanisms: Surveys, Net Promoter Score (NPS), and qualitative feedback loops to measure user experience.
Interpersonal And Analytical Skills
- Strong communication and stakeholder management skills to engage with diverse audiences.
- Ability to facilitate workshops, interviews, surveys, and other techniques to elicit and validate requirements and feedback.
- Analytical skills to synthesise complex data and generate actionable insights.
- Collaborative and creative approach to working in team environments.
- Adaptability to changing needs and priorities in dynamic service contexts.
- Knowledge of service management principles, frameworks, and best practices (e.g., ITIL, COBIT, ISO 20000).
- Understanding of settlement processes and operational delivery within energy markets or similar regulated environments.
- Agile, SCRUM or Lean knowledge or experience.
Employee Benefits
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. Key benefits that may be available depending on the role include:
- Annual performance based bonus, up to 10%
- 25 days annual leave, plus eight bank holidays
- Up to 8% pension contribution
- Financial support and time off for study relevant to your role, plus a professional membership subscription
- Employee referral scheme (up to £1500), and colleague recognition scheme
- Family friendly policies, including enhanced maternity leave and shared parental leave
- Free, confidential employee assistance, including financial management, family care, mental health, and on-call GP service
- Three paid volunteering days a year
- Season ticket loan and cycle to work schemes
- Family savings on days out and English Heritage, gym discounts, cash back and discounts at selected retailers
Business Process Analyst in London employer: Low Carbon Contracts Limited
Low Carbon Contracts Limited is an attractive employer due to its commitment to flexible working arrangements and a supportive work culture. The company emphasizes professional development, offering employees opportunities to grow their skills in the renewable energy sector. With a focus on collaboration and innovation, it provides a stable environment for career advancement.
Contact Details:
Low Carbon Contracts Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Process Analyst in London
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Low Carbon Contracts Limited!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Process Analyst in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Low Carbon Contracts Limited, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Low Carbon Contracts Limited
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Low Carbon Contracts Limited’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
