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- Tasks: Lead the design and optimisation of settlements services for low-carbon energy schemes.
- Company: Join a forward-thinking company making a positive impact on millions.
- Benefits: Enjoy competitive salary, annual bonus, generous leave, and flexible working options.
- Why this job: Shape the future of energy services while enhancing your skills in a dynamic environment.
- Qualifications: Experience in service design, analysis, and strong communication skills required.
- Other info: Great career growth opportunities and supportive work culture.
The predicted salary is between 40800 - 55200 £ per year.
Department: Ops Hub
Employment Type: Permanent - Full Time
Location: London, England, United Kingdom
Reporting To: Service Design Manager
Compensation: £48,000 / year
Description
Contract type: Permanent
Hours: 37.5/week
Salary: circa £48k depending on experience
WFH policy: Employees are required to attend the office 2 days/week
Flexible working: Variety of flexible work patterns subject to line manager discretion e.g. Compressed 9-day fortnight.
Deadline Note: We reserve the right to close the advert before the advertised deadline if there are a high volume of applications.
Role Summary: This position sits in the Settlement Services Team within the Operations Hub. The Senior Service Analyst will play a crucial part in the delivery of the product and services suite for the LCCC. As a Service Analyst, you will focus on designing, planning and optimising settlements services across low‑carbon energy schemes, supporting operational delivery and shaping future service models.
Key Responsibilities
- Conduct research and analysis to identify service gaps, issues, and opportunities across settlement services, enabling continuous improvement and enhanced operational performance.
- Lead discovery activities to understand current service value chain, proactively seeking opportunities to refine and optimise service delivery.
- Design and model service processes, workflows, and interactions to optimise operational efficiency.
- Evaluate and select service solutions, partners, and vendors aligned with future service needs and evolving operational models.
- Define, monitor, and report on service performance metrics and KPIs to ensure compliance, quality, and optimal service performance.
- Analyse performance data to identify trends, risks, and opportunities for improvement, informing decision‑making and service optimisation strategies.
- Manage service risks, issues, and change effectively within a dynamic regulatory and operational environment.
- Conduct regular internal service reviews of key service partners, analysing performance trends, gathering stakeholder feedback, and producing actionable recommendations to improve service outcomes.
- Design, produce, and communicate senior‑level internal reporting that provides visibility of strategic initiatives, progress metrics, organisational goals, and key risks to support informed decision‑making.
- Define and continuously enhance Problem Management expectations for third‑party providers.
- Define and continuously enhance Incident Management expectations for service providers.
Skills Knowledge and Expertise
Essential:
- Frameworks and Tools
- Design experience: Design Thinking, Service‑Dominant Logic for user‑centric and value‑driven service creation.
- Analysis experience: SWOT, PESTLE, GAP analysis for identifying strengths, weaknesses, opportunities, and threats.
- Performance tracking experience: KPIs and Metrics: Service availability, incident resolution times, customer satisfaction scores, cost‑to‑serve, and compliance indicators.
- Monitoring Tools: Dashboards, reporting systems, and analytics platforms for real‑time performance tracking.
- Feedback Mechanisms: Surveys, Net Promoter Score (NPS), and qualitative feedback loops to measure user experience.
- Interpersonal and Analytical Skills
- Strong communication and stakeholder management skills to engage with diverse audiences.
- Ability to facilitate workshops, interviews, surveys, and other techniques to elicit and validate requirements and feedback.
- Analytical skills to synthesise complex data and generate actionable insights.
- Collaborative and creative approach to working in team environments.
- Adaptability to changing needs and priorities in dynamic service contexts.
Desirable:
- Design experience: Design Thinking, Service‑Dominant Logic for user‑centric and value‑driven service creation.
- Modelling experience: Service blueprints, journey maps, and personas for visualising processes and touchpoints is highly desirable.
- Knowledge of service management principles, frameworks, and best practices (e.g., ITIL, COBIT, ISO 20000).
- Understanding of settlement processes and operational delivery within energy markets or similar regulated environments.
- Agile, SCRUM or Lean knowledge or experience.
Employee Benefits
- Annual performance based bonus, up to 10%
- 25 days annual leave, plus eight bank holidays
- Up to 8% pension contribution
- Financial support and time off for study relevant to your role, plus a professional membership subscription
- Employee referral scheme (up to £1500), and colleague recognition scheme
- Family friendly policies, including enhanced maternity leave and shared parental leave
- Free, confidential employee assistance, including financial management, family care, mental health, and on‑call GP service
- Three paid volunteering days a year
- Season ticket loan and cycle to work schemes
- Family savings on days out and English Heritage, gym discounts, cash back and discounts at selected retailers
- Employee resource groups
Senior Service Analyst - Settlements Services employer: Low Carbon Contracts Company
Contact Detail:
Low Carbon Contracts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Analyst - Settlements Services
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Service Analyst - Settlements Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Analyst role. Highlight your experience with service design and analysis, and show us how your skills align with our needs in settlements services.
Showcase Your Analytical Skills: We love data-driven decision-making! Include examples of how you've used analytical tools like SWOT or PESTLE in your previous roles. This will help us see your ability to identify service gaps and opportunities.
Communicate Clearly: Strong communication is key for this role. Use clear and concise language in your application to demonstrate your ability to engage with diverse audiences. We want to see how you can facilitate workshops and gather feedback effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at Low Carbon Contracts Company
✨Know Your Stuff
Make sure you understand the key responsibilities of a Senior Service Analyst in Settlements Services. Brush up on your knowledge of service design, performance metrics, and operational efficiency. Being able to discuss specific frameworks like Design Thinking or tools for analysis will show that you're not just familiar with the role but genuinely interested.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess during the interview. Think of examples where you've used SWOT or PESTLE analysis to identify service gaps or improve processes. Be ready to discuss how you’ve turned data into actionable insights, as this is crucial for the role.
✨Engage with Stakeholders
Since strong communication and stakeholder management skills are essential, think of times when you've successfully engaged diverse audiences. Prepare to share how you facilitated workshops or gathered feedback, as this will highlight your collaborative approach and adaptability in dynamic environments.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current challenges the team faces in settlements services or how they measure success. This shows your interest in the role and helps you gauge if the company aligns with your career goals.
