Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyse and optimise settlement services for low-carbon energy schemes.
- Company: Join a leading operations hub focused on sustainable energy solutions.
- Benefits: Competitive salary, annual bonus, generous leave, and flexible working options.
- Why this job: Make a real impact in the energy sector while developing your analytical skills.
- Qualifications: Experience in service analysis and strong communication skills required.
- Other info: Dynamic work environment with opportunities for professional growth and volunteering.
The predicted salary is between 38400 - 57600 £ per year.
Overview
Department: Ops Hub
Employment Type: Permanent - Full Time
Location: London, England, United Kingdom
Reporting To: Service Design Manager
Compensation: £48,000 / year
Description
Contract type: Permanent
Hours: 37.5/week
WFH policy: Employees are required to attend the office 2 days/week
Flexible working: Variety of flexible work patterns subject to line manager discretion e.g. Compressed 9-day fortnight.
Deadline Note: We reserve the right to close the advert before the advertised deadline if there are a high volume of applications.
Role Summary
This position sits in the Settlement Services Team within the Operations Hub. The Senior Service Analyst will play a crucial part in the delivery of the product and services suite for the LCCC. As a Service Analyst, you will focus on designing, planning and optimising settlements services across low-carbon energy schemes, supporting operational delivery and shaping future service models.
Key Responsibilities
- Conduct research and analysis to identify service gaps, issues, and opportunities across settlement services, enabling continuous improvement and enhanced operational performance.
- Lead discovery activities to understand current service value chain, proactively seeking opportunities to refine and optimise service delivery.
- Design and model service processes, workflows, and interactions to optimise operational efficiency.
- Evaluate and select service solutions, partners, and vendors aligned with future service needs and evolving operational models.
- Define, monitor, and report on service performance metrics and KPIs to ensure compliance, quality, and optimal service performance.
- Analyse performance data to identify trends, risks, and opportunities for improvement, informing decision‑making and service optimisation strategies.
- Manage service risks, issues, and change effectively within a dynamic regulatory and operational environment.
- Conduct regular internal service reviews of key service partners, analysing performance trends, gathering stakeholder feedback, and producing actionable recommendations to improve service outcomes.
- Design, produce, and communicate senior‑level internal reporting that provides visibility of strategic initiatives, progress metrics, organisational goals, and key risks to support informed decision‑making.
- Define and continuously enhance Problem Management expectations for third‑party providers.
- Define and continuously enhance Incident Management expectations for service providers.
Skills, Knowledge and Expertise
Frameworks and Tools
- Design experience: Design Thinking, Service-Dominant Logic for user-centric and value-driven service creation.
- Analysis experience: SWOT, PESTLE, GAP analysis for identifying strengths, weaknesses, opportunities, and threats.
- Performance tracking experience: KPIs and Metrics: Service availability, incident resolution times, customer satisfaction scores, cost-to-serve, and compliance indicators.
- Monitoring Tools: Dashboards, reporting systems, and analytics platforms for real-time performance tracking.
- Feedback Mechanisms: Surveys, Net Promoter Score (NPS), and qualitative feedback loops to measure user experience.
Interpersonal And Analytical Skills
- Strong communication and stakeholder management skills to engage with diverse audiences.
- Ability to facilitate workshops, interviews, surveys, and other techniques to elicit and validate requirements and feedback.
- Analytical skills to synthesise complex data and generate actionable insights.
- Collaborative and creative approach to working in team environments.
- Adaptability to changing needs and priorities in dynamic service contexts.
Knowledge of service management principles, frameworks, and best practices (e.g., ITIL, COBIT, ISO 20000).
Understanding of settlement processes and operational delivery within energy markets or similar regulated environments.
Agile, SCRUM or Lean knowledge or experience.
Employee Benefits
- Annual performance based bonus, up to 10%
- 25 days annual leave, plus eight bank holidays
- Up to 8% pension contribution
- Financial support and time off for study relevant to your role, plus a professional membership subscription
- Employee referral scheme (up to £1500), and colleague recognition scheme
- Family friendly policies, including enhanced maternity leave and shared parental leave
- Free, confidential employee assistance, including financial management, family care, mental health, and on-call GP service
- Three paid volunteering days a year
- Season ticket loan and cycle to work schemes
- Family savings on days out and English Heritage, gym discounts, cash back and discounts at selected retailers
Business Process Analyst employer: Low Carbon Contracts Company
Contact Detail:
Low Carbon Contracts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their values and how your skills as a Business Process Analyst can help them achieve their goals. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience with service design and operational efficiency clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Process Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Process Analyst role. Highlight relevant experience and skills that match the job description, like your design experience and analytical skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention any specific frameworks or tools you’ve used that relate to the position.
Showcase Your Analytical Skills: Since this role involves a lot of analysis, be sure to include examples of how you've used data to drive decisions in past roles. We love seeing how you’ve identified trends and opportunities for improvement!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Low Carbon Contracts Company
✨Know Your Stuff
Make sure you understand the key responsibilities of a Senior Service Analyst. Brush up on your knowledge of service management principles, frameworks like ITIL, and tools for performance tracking. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills during the interview. Think of examples where you've used SWOT or PESTLE analysis to identify opportunities or solve problems. This will help you stand out as someone who can bring valuable insights to the team.
✨Engage with Stakeholders
Since strong communication is key, be ready to talk about how you've engaged with diverse stakeholders in the past. Share specific instances where you facilitated workshops or gathered feedback, highlighting your ability to manage relationships effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Prepare by thinking through potential service delivery challenges and how you would approach them. This will show that you can think on your feet and adapt to dynamic environments.
