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For Companies At a Glance
- Tasks: Engage with customers, perform piercings, and upsell jewellery services.
- Company: Lovisa Pty Ltd transforms ordinary moments into extraordinary experiences through jewellery.
- Benefits: Enjoy competitive salary, uncapped commission, and generous discounts on jewellery.
- Why this job: Join a vibrant team, receive accredited training, and grow within a global brand.
- Qualifications: Passion for jewellery, sales-driven mindset, and willingness to learn piercing skills.
- Other info: Diversity and inclusion are celebrated in our workplace.
The predicted salary is between 28800 - 42000 £ per year.
The Role
You\’re passionate about people, confident in sales and obsessed with delivering a standout customer experience. As a Sales & Service Specialist, you’ll be at the forefront of our customer journey—helping clients discover their perfect jewellery pieces, performing precision piercings, and delivering our sought-after permanent jewellery service (don’t worry, we’ll train you!).
No piercing experience? No problem! You’ll receive certified training at London’s top academy, becoming an accredited piercer and JEWELLS welder while developing expert styling and sales skills.
What You’ll Do
- Drive sales & upsell services – Identify opportunities to elevate the customer experience.
- Deliver service that is personal, professional and on-brand
- Perform luxury piercings & permanent jewellery – Become an expert through our accredited training.
- Ensure a seamless appointment process – Manage bookings, consultations, and aftercare guidance.
- Maintain a pristine store environment – Keeping displays looking perfect, follow security protocols, and protect stock.
- Collaborate with an incredible team – Support each other to smash targets and create unforgettable experiences.
What We’re Looking For
- A customer-obsessed individual who thrives in fast-paced retail.
- Passion for jewellery, fashion, and styling.
- A sales-driven mindset—confident in upselling and achieving targets.
- Willingness to be trained and accredited in piercing & welding.
- Competitive salary + uncapped commission.
- Accredited piercing & permanent jewellery training (fully paid!).
- Career growth in a rapidly expanding global brand.
- Jewellery allowance & generous discounts.
- Competitions & incentives.
At JEWELLS, we celebrate diversity and are committed to an inclusive workplace.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Retail
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Sales & Service Specialist employer: Lovisa Pty Ltd
Contact Detail:
Lovisa Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Specialist
✨Tip Number 1
Familiarise yourself with the latest jewellery trends and styles. Being knowledgeable about current fashion can help you connect with customers and demonstrate your passion for the products.
✨Tip Number 2
Practice your sales techniques by role-playing with friends or family. This will boost your confidence in upselling and help you refine your approach to delivering exceptional customer service.
✨Tip Number 3
Research JEWELLS and their unique offerings, such as permanent jewellery and precision piercings. Understanding their brand values and services will allow you to align your responses during interviews.
✨Tip Number 4
Network with current employees or others in the retail jewellery industry. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Sales & Service Specialist
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Lovisa Pty Ltd is looking for in a Sales & Service Specialist. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your sales experience, customer service skills, and passion for jewellery. Use specific examples that demonstrate your ability to drive sales and provide exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention why you are passionate about jewellery and how your skills align with the company's mission of delivering feel-good moments.
Highlight Your Willingness to Learn: Since the role includes training for piercing and welding, emphasise your eagerness to learn new skills. Share any previous experiences where you successfully adapted to new challenges or acquired new skills quickly.
How to prepare for a job interview at Lovisa Pty Ltd
✨Show Your Passion for Jewellery
Make sure to express your enthusiasm for jewellery and fashion during the interview. Share any personal experiences or stories that highlight your love for styling and how it connects with customer service.
✨Demonstrate Sales Confidence
Prepare to discuss your previous sales experiences and how you successfully upsold products or services. Use specific examples to illustrate your sales-driven mindset and ability to meet targets.
✨Emphasise Customer Experience
Talk about your approach to delivering exceptional customer service. Highlight any past roles where you went above and beyond to create memorable experiences for customers, as this aligns with the company's values.
✨Be Open to Learning
Since the role includes training in piercing and welding, convey your willingness to learn new skills. Discuss any previous training experiences and how you adapted to new challenges, showing that you're ready to embrace this opportunity.
