Lovisa is fast-fashion Retail.
Lovisa is global, and its growth is infectiously energetic.
See us at careers.lovisa.co.
Position Purpose
The Head of Retail - UK South position is responsible for achieving Sales Growth compared to the previous year by leading and developing our Regional Management teams to meet key KPIs through high levels of customer experience and selling skills.
- Effective store visits; evaluate the performance of Regional and Store Managers, utilize reports, and set clear objectives to achieve Lovisa KPI goals.
- Ensure communication—through morning calls, written action plans, LOLA notices, and one‑on‑one meetings—is clear, motivational, and consistent, with an aim to lead, coach, and develop the team.
- Recruit passionate, confident, and customer‑focused team members to deliver high‑level customer experience and selling skills.
- Develop and coach teams for succession planning.
- Manage productivity through effective rostering—the right people at the right time.
- Focus on reducing internal and external shrinkage by ensuring regional teams support Store Managers and the team follows the Lovisa Security Manual and Loss Prevention best practice.
Who You Are
- Proven ability in a management position within a Retail or Customer/Sales focused industry.
- Proven ability to manage multiple sites in a fast‑paced, high‑volume environment; preferably a fashion retailer.
- Demonstrated understanding of customer experience and a commitment to continual improvement.
- Strong leadership and communication skills.
- Excellent planning and organizational skills.
- Flexibility and willingness to travel domestically and/or internationally based on business needs.
- Personable, approachable, and an effective coach; be there for the team.
- Time‑management skills; meet all deadlines requested by the team, peers, department heads, and managers.
- Attuned and committed to the Lovisa Culture Commitments, consistently displayed through leadership, behaviour, attitude, and actions.
Contribution To The Group
- Maintain a positive can‑do attitude while listening, challenging, and directing.
- Coachable in all aspects; flexible and proactive in style.
- Contribute positively and energetically to group meetings and Lovisa events.
- Provide an example for others to follow.
10 Plus 1 Culture Commitments
- Can do attitude
- Customer Experience
- Respect
- Continuous Improvement
- Communicate, Communicate, Communicate
- Costs
- Accountability
- Teamwork
- Trust
- Integrity
- 1 Do it now!
If this is something you would enjoy doing for Lovisa, we would love to hear from you.
We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence by supporting our culturally diverse team worldwide.
