At a Glance
- Tasks: Lead the piercing category across the UK and Ireland, driving sales and customer experience.
- Company: Lovisa, a fast-fashion retailer with a vibrant and energetic growth culture.
- Benefits: Exciting career growth opportunities in a dynamic and diverse environment.
- Other info: Work from our Soho office and travel to stores, making a real impact.
- Why this job: Be part of a global team shaping the future of piercing as a fashion experience.
- Qualifications: Passion for piercing, leadership skills, and a drive for sales success.
The predicted salary is between 29700 - 36300 £ per year.
- Lovisa is fast-fashion Retail
- Lovisa is global, and its growth is infectiously energetic
- See us atcareers. lovisa. com
In Lovisa, piercing is a fashion experience - part of styling and self-expression.
This opening is a chance for a person passionate about piercing to lead this category across the UK and Ireland.
- To help Lovisa become the world’s leading piercing destination
- Collaborate cross functionally and reach key milestones and KPIs
- Drive sales and transaction KPIs
- Make sure stores and team are registered in line with legislation
- Collaborate with the Piercing Category team and internal departments to deliver
- OPERATIONS
- Build a piercing strategy to deliver on business goals/expectations and grow market share
- Ensure all stores are able to operate with piercing at all times
- Ensure the tools required for piercing are always in stock in all store locations
- Ensure permits, registrations and licensing are up to date to local and national requirements
- Ensure store teams are maintaining their piercing to global company standards
- Ensure teams are always trained
- Ensure new store openings run to timelines & open being able to Pierce on first day of trade
- Collaborate with internal fucntions on any repairs or maintenance of piercing destinations
- Ensure all piercing menus are maintained and always correct to maximise sales
- SALES & TRANSACTIONS
- Drive the focus on piercing with field and store managers through store visits
- Plan and drive competitions and incentives as required through the year to drive sales
- Deliver new opportunities to grow piercing contributions such as events, pop-ups and other new initiatives
- Identify any product opportunities in-market to support growth in piercing contribution
- CUSTOMER SERVICE
- Responsible for supporting teams to deliver a best-in-class customer experience in piercing
- Reply to all customer queries for Europe and UK
- Respond directly to customers whose case has been escalated through to management
- TEAM MANAGEMENT
- Motivating, leading, training and developing your team with a hands-on approach
- Clear objectives, actions and measure in place with your team to thrive and grow
- CONTRIBUTION TO THE GROUP
- Contribute actively to the business strategic direction
- Contribute positively and energetically to group meetings and company events
- Provide an example for others to follow
- Participate in projects to improve the operation of the division/company
- Have a positive can-do attitude, whilst listening, challenging and directing
- Coachable in all aspects, flexible and proactive in style
If you read this and it inspires you, we would love to hear from you.
Lovisa is growing and these are particularly exciting times to be part of the business growth and success.
For reference, Lovisa uses Inverness devices in the UK and Ireland to pierce.
The role will be based in our Soho, London offices when not travelling in the field.
We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team.
We celebrate our global presence, by supporting our culturally diverse team around the world.
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Piercing Operation Manager in London employer: Lovisa Holdings Limited
Lovisa is an exceptional employer that offers a vibrant work culture and numerous opportunities for career progression, particularly for Store Managers. With top-notch training, a supportive management team, and a commitment to employee growth, you can thrive in a dynamic environment while enjoying benefits like monthly bonuses, birthday leave, and generous discounts on jewellery. Join us in a flagship store where your passion for fashion will flourish, and become part of a diverse team that celebrates individuality and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Piercing Operation Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lovisa Holdings Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lovisa Holdings Limited!
We think you need these skills to ace Piercing Operation Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lovisa Holdings Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lovisa Holdings Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lovisa Holdings Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lovisa Holdings Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
