Receptionist/Administration Co-ordinator in Norwich

We currently have an exciting opportunity for a friendly, organised, professional, and efficient Receptionist/Administration Co-ordinator to join our team in our Norwich office.

About the Company

Lovewell Blake is a firm of Chartered Accountants and Financial Planners with 4 offices across Norfolk and Suffolk. We are extremely proud to be a top 50 firm and the oldest practice retaining its original name having been formed in 1858. Lovewell Blake is a dynamic, supportive and sociable place to work. We will continually support, invest and encourage your training and development to help you reach your personal career goals.

Job Description

The successful candidate will be the first point of contact for our company, providing exceptional customer service and administrative support to ensure the smooth operation of our office. Team culture is a key part of our firm. We stand by our motto "different because you are" which acknowledges the people we employ and our clients. You will have a unique contribution to make, and we encourage them to be shared with us. This does mean personal integrity is very important to us, and ensures your values complement our services and the standards we as a firm wish to exceed. This is a fantastic opportunity to become part of, and instrumental within a core part of our business.

Job Responsibilities

• Reception Duties: Greet and welcome visitors in a professional and friendly manner. Answer, screen, and forward incoming phone calls. Maintain a tidy and presentable reception area. Manage and distribute incoming and outgoing mail.
• Administrative Support: Schedule and coordinate meetings, appointments, and travel arrangements. Maintain office supplies, kitchens and meeting room refreshments as needed. Assist with data entry, filing, and maintaining office records. Collating/administering the firm’s approved contractor scheme process – including obtaining information/documents accordingly from contractors. Answer, screen, and forward incoming overflow phone calls as part of the admin team overflow.
• Customer Service: Dealing efficiently and effectively with client enquiries while fostering client relationships. Provide information and assistance to clients and visitors. Work must be undertaken to the highest possible standards and conduct themselves in accordance with the firm’s procedures.
• Other Duties: Support other departments with various administrative tasks as required.

Person Specification

• Proven experience as a receptionist, administrative assistant, or similar role.
• Proficient in Microsoft Office Suite (Word, Excel and Outlook).
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• Ability to work independently and as part of a team.
• Actively promote the firm and its services wherever possible.
• Ability to work well under pressure and meet competing deadlines.
• Manage information with the utmost discretion.
• Demonstrate a “can do” approach to problem solving.
• Demonstrate the ability to deal with tasks in a timely and efficient manner.
• Enthusiastic and flexible approach.

Company benefits

We offer 22 days annual leave (increasing with grade and service). Our holiday policy gives you the option to buy five additional days’ holiday each year. We provide staff with a paid day out of the office each year to support a local charity/good cause. There are also numerous fundraising activities taking place throughout the year to raise money for the Lovewell Blake Community Fund. Not only do we understand that each of our clients are different, we understand that each of our employees are also different. We work with each and every one of our employees on an individual basis to ensure the training and development they receive supports their specific learning objectives and career aspirations. We are committed to nurturing and developing the talent of all of our employees, whatever stage of their career they may be at. At Lovewell Blake, you’re not just another employee. From day one you are a valued member of a team that cares about you and your future.