People Services Advisor in Norwich

People Services Advisor

An exciting opportunity has arisen to join our People Team in Norwich as a People Services Advisor. This role is perfect for someone with HR administration or coordination experience who is ready to broaden their responsibilities, gain hands‑on experience to employee relations, and develop as a HR Advisor within a supportive, collaborative team.

Key duties of the role

• Support the People Leads and managers with day‑to‑day employee relations activity, including grievance, disciplinary, performance, attendance, probation and flexible working matters. This will involve coordinating and completing case‑related administration, gathering information, supporting investigations, attending meetings to take notes, and preparing follow‑up documentation
• Support and take the lead on projects as part of the overall People strategy
• Support People Leads in delivering HR consultancy services to clients across key people practices, such as disciplinary & grievance, sickness absence, redundancy, TUPE, contracts of employment, staff handbook - policies and procedures, family friendly procedures and working time legislation
• Support with document control by maintaining and periodically reviewing policies, procedures and templates, including internal documents and external consultancy templates
• Handle day‑to‑day employee phone and email queries in a timely and professional manner, ensuring clear communication, accurate information and appropriate escalation where needed. Keep employees updated on progress and expected timescales
• Update, use and assist in the development of the HRIS system HiBob
• Keep up to date with best practice and develop an in‑depth knowledge of HR and employment law
• Provide support to all team members to build knowledge and maintain effectiveness of the service at peak workload periods or annual leave
• Work must be undertaken to the highest possible standards, include self-checking of work and conduct themselves in accordance with the firm's procedures and policies

Person specification

• CIPD Level 3 or equivalent experience
• Experience in a People/HR team and looking to take the next step into HR Advisory work
• Solid understanding of employment law and its practical application
• Strong working knowledge of HR policies and procedures
• Confident using technology and automation to improve team efficiency and the employee experience
• Knowledge and exposure to employee relations, sickness absence and wellbeing case management
• Excellent communication skills with high attention to accuracy
• Positive, proactive attitude
• Pragmatic, commercial problem-solving skills that support both the partnership and its clients

Job Benefits

• 24 days holiday + bank holidays
• Medicash scheme
• Life assurance scheme
• Buy/Sell holiday scheme
• Annual paid CSR day
• Dress for diary
• Salary sacrifice pension scheme
• Paid Professional Subscriptions