At a Glance
- Tasks: Join us as a Receptionist/Administrator, supporting our busy Great Yarmouth office.
- Company: Be part of a dynamic team in a thriving office environment.
- Benefits: Enjoy 22 days annual leave, a paid volunteering day, and flexible holiday options.
- Other info: Experience in customer service is a plus, but not required.
- Why this job: Gain valuable experience while working in a friendly, engaging atmosphere with diverse tasks.
- Qualifications: GCSEs in English and Maths, strong IT skills, and a positive attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for a Receptionist/ Administrator to join the team in our Great Yarmouth office.
You will primarily support the administration, secretarial and reception department of the busy Great Yarmouth office carrying out the key duties when required for each particular team. The teams within the support department consist of office assistants, typists, secretaries and receptionists.
Duties will include, but are not limited to
Providing daily reception cover
Meeting and greeting clients
Dealing efficiently & effectively with incoming calls.
Providing admin support to all departments
Filing, scanning and electronic archiving
Maintaining the quality of the stored files
General typing
Sorting and allocating post
Scanning and archiving client correspondence
Manage information with the utmost discretion.
Person specification
Experience within customer service is desirable but not essential
Be friendly and engaged
Show a \'can-do\' attitude
5 GCSE grade C/4 or above including English and Maths
Strong I.T skills
Be able to communicate effectively with a variety of different people
Benefits
- 22 days annual leave (increasing with grade and service)
- Annual paid volunteering day
- Buy/sell holiday
- Client referral scheme
- Dress for diary
- Employee assistance programme
Receptionist/Administrator in Great Yarmouth employer: Lovewell Blake LLP
Join our dynamic team in Great Yarmouth, where we prioritise a supportive work culture that fosters growth and collaboration. As a Receptionist/Administrator, you'll enjoy a range of benefits including 22 days of annual leave, an annual paid volunteering day, and opportunities for professional development, all while working in a friendly environment that values your contributions and encourages a 'can-do' attitude.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Great Yarmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lovewell Blake LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lovewell Blake LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Administrator in Great Yarmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lovewell Blake LLP:Your cover letter is your chance to shine! Tell us why you want to work at Lovewell Blake LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lovewell Blake LLP!
How to prepare for a job interview at Lovewell Blake LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
