Head of Care in London

Twyford House is a purpose-built 70 bed care home facility located in the charming town of Alsager, near Stoke-on-Trent. Designed to offer the very best in comfort, safety, and care, Twyford House supports residents with a wide range of care needs, including residential, nursing and residential dementia care. The home reflects the Lovett Care vision of providing the highest standards of safety, comfort and care. We invest in the latest technology and offer a purposeful programme of daily activity and gentle exercise to enhance the experience, care and wellbeing of our residents. All team members are hand selected for their warmth and passion; they have a full induction and ongoing training from our in-house trainers. Across Lovett Care all of our staff are paid the national minimum wage or above.

We are seeking to appoint a caring, motivated and experienced Head of Care to join our team, to oversee our Residential Communities and Senior Care Assistants and report directly to our Home Manager and Deputy Home Manager. We currently have available a full time contract on days but the post holder may be required to cover absence, and complete night audit visits. You will support the Home Manager and Deputy Home Manager in providing leadership to the care team and effective 24-hour management of the home within the available resources. We have a full time contract available with a competitive hourly rate of £14.50! Shift times are with alternate weekend working. You must have NVQ3 or above in Health and Social Care and medication management and administration experience to apply for this role.

Role Responsibilities:

• Responsible for the overall management of the Community.
• Responsible for the quality of care assessment, care planning, implementation and evaluation and associated care staff training issues to ensure that at all times residents in the Community receive an excellent standard of care.
• Coordinate the activities of all care and nursing staff during the shift on the Community.
• Dispense medication as per Medication Policy.
• Build relationships with external professionals including liaising with the relevant health and social care professionals during each shift as necessary.
• Liaise with relatives and residents during each shift as necessary.
• Deal with emergency situations in relation to the building, residents, staff or other services within the Home as they arise during each shift.
• Ensure the safety of the building during each shift.
• Provision of quality “hands on” care to residents in a person centred manner.
• Ensure that changes in need are observed and reported.
• Ensure that care is delivered in line with best practice.
• Write up daily recordings of resident’s care.
• Ensure that changes in residents’ needs are identified and recorded on the individual care plans.

Skills and Experience required:

• Experience in Elderly care is essential.
• NVQ Level 3 or above in Health and Social Care.
• 2 years experience of working within a care home setting.
• Demonstrate up to date knowledge of the Mental Capacity Act (2005) including understanding of Deprivation of Liberty Safeguards (DoLS) and Equality Act (2010) legislation.
• Excellent care planning skills (assessment, creation and maintenance).
• Demonstrate a professional manner and appearance.
• Demonstrate the ability to co-ordinate and motivate a team.
• Demonstrate the ability to prioritise and handle emergency situations effectively.
• Empathetic and a good listener.

The Benefits:

• Opportunities to progress through our career paths into more senior and management roles.
• 5.6 weeks annual leave per annum.
• Paid DBS.
• Uniform provided.
• Paid training.
• Refer a friend referral scheme, for the following roles only – Registered Nurse, Team Leader/Senior Care Assistant and Care Assistant.
• Excellent induction programme for new starters.
• A rewarding career with lots of opportunities to progress within the company.
• Ongoing support and training for nationally recognised qualifications.
• A competitive rate of pay.
• Cycle to work scheme.
• Wellbeing programmes.
• Recognition awards – employee of the month and golden tickets.
• Ongoing career development.
• Travel plan – walk or ride a bike and get a free meal that day.
• Pension scheme.
• Early Pay- access to your money as you earn (pay advance).

About Lovett Care:

At Lovett, we believe our elders deserve more. Not out of duty or pity, but because they’ve earned it, and because the good life doesn’t stop at 80, 90, or 100. We believe in more… More dignity in everyday care. More respect in every interaction. More friendship, joy, and belonging. More moments that matter. Our homes aren’t waiting rooms. They’re communities where people thrive, where days are full of possibility, voices are heard, and the wonder of people shines through in every conversation, every shared meal, every burst of laughter down the hall. When you choose Lovett, you’re choosing a place that sees your loved one as we see our own elders: as people who still have everything to give, and everything to gain. We are Lovett. We believe in more for our elders.

This position is subject to a DBS check.