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- Tasks: Lead a team to create exceptional dining experiences for residents in a luxury care home.
- Company: Eden Manor, a purpose-built luxury care home with a commitment to excellence.
- Benefits: Competitive pay, career progression, paid training, and wellbeing programmes.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in dining supervision; care setting experience is a plus.
- Other info: Join a supportive community focused on dignity, respect, and joy for our elders.
The predicted salary is between 28000 - 42000 £ per year.
Eden Manor is a luxury purpose-built care home facility providing care for up to 80 residents, designed for people requiring Residential, Dementia and End of Life care. Situated in a quiet residential area within the Morton area of Carlisle in Cumbria, the home provides residents with a peaceful environment, surrounded by beautifully landscaped gardens and Chances Park. The home offers a supportive environment with 80 En-Suite bedrooms and comfortable lounge and dining areas.
Our dedicated teams are hand selected through a rigorous recruitment process to ensure we meet the residents' individual care and social needs and provide an exceptional level of care. Eden Manor only employs permanent team members and has had 0 agency usage since opening in 2022. The home proudly embodies the Lovett Care commitment to excellence, ensuring a warm, welcoming environment where residents feel valued and supported.
Eden Manor has a dedicated activities and well-being team who cover a 7 day period to provide engagement and socialisation to all who live in the home and the local community. The home reflects the Lovett Care vision of providing the highest standards of safety, comfort and care. We invest in the latest technology and offer a purposeful programme of daily activity and gentle exercise to enhance the experience, care and wellbeing of our residents. All team members are hand selected for their warmth and passion; they have a full induction and ongoing training from our in-house trainers. Across Lovett Care, all of our staff are paid the national minimum wage or above.
We are seeking to appoint a kind, caring and motivated Head of Hospitality to join our team. You will be responsible for organising the Hospitality Assistants and Care Assistants to enable the dining experience for our residents to be smooth and efficient at all times. Responsibilities include:
- Ensuring there is a provision of high standard of hospitality service.
- Supporting and assisting visitors.
- Informing the Chef of any individual requirements of residents.
- Following cleaning schedules and procedures, as per company HACCP.
- Ensuring that all training given is adhered to.
- Managing, allocating duties and supervising the hospitality team ensuring a quality delivery of care for the duration of the shift.
- Coaching staff and participating in ongoing development of staff.
- Promoting safeguarding the welfare of adults that the post holder is responsible for or comes into contact with.
Skills and experience required:
- Dining or Restaurant Supervisor experience is essential.
- Previous experience working in a care setting is desirable.
- Ability to effectively communicate with other members of the team is essential.
- Participation in activities organised in the Home is essential.
The Benefits include:
- Opportunities to progress through our career paths into more senior and management roles.
- Bank holiday and overtime enhancements.
- 5.6 weeks annual leave per annum.
- Paid DBS.
- Uniform provided.
- Paid training.
- Refer a friend referral scheme for specific roles.
- Excellent induction programme for new starters.
- A rewarding career with lots of opportunities to progress within the company.
- Ongoing support and training for nationally recognised qualifications.
- A competitive rate of pay.
- Cycle to work scheme.
- Wellbeing programmes.
- Recognition awards - employee of the month and golden tickets.
- Ongoing career development.
- Travel plan - walk or ride a bike and get a free meal that day.
- Pension scheme.
- EarlyPay - access to your money as you earn (pay advance).
At Lovett, we believe our elders deserve more. Not out of duty or pity, but because they’ve earned it, and because the good life doesn’t stop at 80, 90, or 100. We believe in more dignity in everyday care, respect in every interaction, friendship, joy, and belonging. Our homes aren’t waiting rooms; they’re communities where people thrive, where days are full of possibility, voices are heard, and the wonder of people shines through in every conversation, every shared meal, every burst of laughter down the hall. When you choose Lovett, you’re choosing a place that sees your loved one as we see our own elders: as people who still have everything to give, and everything to gain. We are Lovett. We believe in more for our elders.
Head of Hospitality in Carlisle employer: Lovett Care
Contact Detail:
Lovett Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Hospitality in Carlisle
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality and care sectors, especially those who work at Eden Manor or similar places. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by understanding the values of Lovett Care. They’re all about dignity, respect, and community. Show them you share these values and can bring that warmth to the Head of Hospitality role.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Think about how your past experiences in dining or care settings can showcase your skills in managing a team and ensuring high standards.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Head of Hospitality in Carlisle
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality and care shine through. We want to see that you genuinely care about making a difference in the lives of our residents.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience, especially in dining or restaurant supervision. We love seeing how your past roles align with what we do at Eden Manor.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role.
How to prepare for a job interview at Lovett Care
✨Know the Company Inside Out
Before your interview, take some time to research Eden Manor and Lovett Care. Understand their values, mission, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Hospitality Experience
As a Head of Hospitality, your experience is key. Be ready to discuss your previous roles in dining or restaurant supervision, especially in care settings. Prepare examples that highlight your ability to manage teams, ensure high standards of service, and handle any challenges that arise.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a busy dining room or addressing a resident's special dietary needs. Think through potential scenarios and how you would respond, demonstrating your problem-solving skills and commitment to resident care.
✨Emphasise Teamwork and Communication
In this role, effective communication with your team and residents is crucial. Be prepared to discuss how you foster teamwork and support staff development. Share examples of how you've successfully collaborated with others to create a positive environment, as this aligns with Lovett Care's values.
