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- Tasks: Provide top-notch customer support via phone and written communication.
- Company: Join Lovetovisit, a fast-growing consumer brand in the ticketing industry.
- Benefits: Enjoy 25 days annual leave, flexible work options, and a vibrant team culture.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Be the face of our brand and help customers discover amazing experiences.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 24000 - 30000 £ per year.
Lovetovisit is looking for an enthusiastic Customer Experience Executive to join its dynamic and committed team. We’re a consumer brand on a journey from top UK Start-up to major global force in the world of ‘things to do’ discovery and booking. We sell tickets to theme parks, food festivals, theatre shows, farm parks, zip lines, festive events… and everything in between!
Every single person in our team is connected by a simple shared vision: to be the best consumer brand in the world for people looking to discover and buy tickets for things to do. As a Customer Experience Executive you’ll often be the first contact between customers and Lovetovisit, using written and telephone communication to provide the highest levels of support. Our number one value is ‘user experience is everything’.
The Customer Service role is all about helping people, with a focus on quality. Reporting to the Customer Experience Manager, you will utilise a range of in-house IT systems to ensure we maintain a consistently high level of customer satisfaction.
- Answering telephone and written enquiries from our customers
- Writing and updating knowledge base articles to train our AI chatbot
- Previous experience of delivering excellent customer service (within a Contact Centre) is preferred but not essential
- Confident telephone manner
- PC literate - including MS Office applications such as Outlook, Word and Excel
- Experience with Customer Support systems is desirable (Zendesk, Freshdesk, etc.)
- Excellent spoken English
- Commitment to quality customer service
Contract Type: Full-time: Tuesday to Saturday (8:30am – 4:30pm) – 37.5 hours per week. Office based in Cardiff City Centre Tuesday to Friday, Work from Home on Saturday. 25 days annual leave (pro-rata) + Bank Holidays.
Property Management Executive in Cardiff employer: Lovetovisit
Contact Detail:
Lovetovisit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Management Executive in Cardiff
✨Tip Number 1
Get to know Lovetovisit inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Whether it’s on the phone or in writing, being clear and friendly is key. Try role-playing with a friend to nail that confident telephone manner.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a customer’s frown upside down. This will demonstrate your commitment to quality customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Property Management Executive in Cardiff
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We love seeing candidates who are genuinely excited about the role and our mission at Lovetovisit.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We want to see how you can contribute to our team and enhance the customer experience!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, strong writing skills are key for this role, so show us what you've got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Lovetovisit
✨Know the Company Inside Out
Before your interview, take some time to research Lovetovisit. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Experience Executive, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled customer queries in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've solved problems for customers or improved a process. Be ready to discuss these during the interview, as Lovetovisit values keen problem solvers who can enhance user experience.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're engaged and serious about the position, plus it helps you determine if Lovetovisit is the right fit for you.