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- Tasks: Provide top-notch customer support via phone and written communication.
- Company: Exciting consumer brand on the rise, selling tickets for fun experiences.
- Benefits: 25 days annual leave, flexible work options, and a vibrant team culture.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Join a fast-growing company and make a real difference in customer experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
Lovetovisit is looking for an enthusiastic Customer Experience Executive to join its dynamic and committed team. We’re a consumer brand on a journey from top UK Start-up to major global force in the world of ‘things to do’ discovery and booking. We sell tickets to theme parks, food festivals, theatre shows, farm parks, zip lines, festive events… and everything in between!
Every single person in our team is connected by a simple shared vision: to be the best consumer brand in the world for people looking to discover and buy tickets for things to do. As a Customer Experience Executive you’ll often be the first contact between customers and Lovetovisit, using written and telephone communication to provide the highest levels of support. Our number one value is ‘user experience is everything’.
The Customer Service role is all about helping people, with a focus on quality. Reporting to the Customer Experience Manager, you will utilise a range of in-house IT systems to ensure we maintain a consistently high level of customer satisfaction.
- Answering telephone and written enquiries from our customers
- Writing and updating knowledge base articles to train our AI chatbot
- Previous experience of delivering excellent customer service (within a Contact Centre) is preferred but not essential
- Confident telephone manner
- PC literate - including MS Office applications such as Outlook, Word and Excel
- Experience with Customer Support systems is desirable (Zendesk, Freshdesk, etc.)
- Excellent spoken English
- Commitment to quality customer service
Contract Type: Full-time: Tuesday to Saturday (8:30am – 4:30pm) – 37.5 hours per week. Office based in Cardiff City Centre Tuesday to Friday, Work from Home on Saturday. 25 days annual leave (pro-rata) + Bank Holidays.
Pensions Executive in Cardiff employer: Lovetovisit
Contact Detail:
Lovetovisit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Executive in Cardiff
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Experience Executive role.
✨Tip Number 2
Prepare for those interviews! Research Lovetovisit thoroughly and think about how your skills align with their mission of providing top-notch customer service. Show them you’re not just another candidate, but someone who truly gets their vision.
✨Tip Number 3
Practice your communication skills! Since you'll be the first point of contact for customers, being articulate and confident on the phone is key. Try mock interviews or role-playing scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Lovetovisit team and contributing to their amazing customer experience.
We think you need these skills to ace Pensions Executive in Cardiff
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We love seeing candidates who are genuinely excited about helping others and making a difference in their experience with us.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the Customer Experience Executive role. We want to see how your background aligns with our mission of providing top-notch user experiences!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, strong writing skills are key for this role, so show us what you've got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lovetovisit
✨Know the Company Inside Out
Before your interview, make sure you research Lovetovisit thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Experience Executive, communication is key. Prepare examples of how you've successfully handled customer queries in the past, whether through phone or written communication. Practise articulating your thoughts clearly and confidently.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've solved customer problems or improved a process. Be ready to discuss these examples during the interview, as Lovetovisit values keen problem solvers who can enhance user experience.
✨Familiarise Yourself with Relevant Tools
If you have experience with customer support systems like Zendesk or Freshdesk, be prepared to talk about it. If not, take some time to learn the basics of these tools. Showing that you're tech-savvy will give you an edge in the interview.