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- Tasks: Provide top-notch support to customers via phone and written communication.
- Company: Join Lovetovisit, a fast-growing consumer brand in the ticketing industry.
- Benefits: Competitive salary, 25 days annual leave, and flexible working options.
- Other info: Exciting career growth opportunities in a vibrant Cardiff office.
- Why this job: Be part of a dynamic team making a real impact in customer experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24853 - 24853 £ per year.
Lovetovisit is looking for an enthusiastic Customer Experience Executive to join its dynamic and committed team. We’re a consumer brand on a journey from top UK Start-up to major global force in the world of ‘things to do’ discovery and booking. We sell tickets to theme parks, food festivals, theatre shows, farm parks, zip lines, festive events… and everything in between!
Lovetovisit has sold over £25 million worth of tickets since launch 4 years ago, and in 2024, secured investment of over £3 million from some world-renowned Venture Capitalist firms. Recent awards include Start Up of the Year 2024 (National Start-up Awards) and SimilarWeb’s Fastest Growing Company Online 2024 for our industry.
Every single person in our team is connected by a simple shared vision: to be the best consumer brand in the world for people looking to discover and buy tickets for things to do.
Role Description
As a Customer Experience Executive you’ll often be the first contact between customers and Lovetovisit, using written and telephone communication to provide the highest levels of support. Our number one value is ‘user experience is everything’. The Customer Service role is all about helping people, with a focus on quality. Reporting to the Customer Experience Manager, you will utilise a range of in-house IT systems to ensure we maintain a consistently high level of customer satisfaction.
You’ll report and communicate to all of the Lovetovisit departments: Tech, Partnerships, Content and Comms, depending on the query you’re dealing with. An understanding of the ‘bigger picture’ is therefore really important and you’ll learn quickly! This is a fantastic opportunity for anyone wanting to work in an incredibly fast-paced environment for a highly ambitious company. You will be a keen and passionate problem solver, an excellent communicator and have strong writing skills.
We are looking for dynamic, self-motivated individuals who are keen to provide outstanding customer service, have good attention to detail and want to ensure that Lovetovisit maintains its excellent reputation for customer experience.
Key Responsibilities:
- Answering telephone and written enquiries from our customers
- Managing amendments and refunds
- Writing and updating knowledge base articles to train our AI chatbot
- Speaking to attractions and event organisers, where required, to assist our customers
- Escalating to the appropriate internal teams
- Hitting targets for time to respond and time to action for all customer contact
Experience & Skills
- Previous experience of delivering excellent customer service (within a Contact Centre) is preferred but not essential
- Confident telephone manner
Qualifications
- PC literate - including MS Office applications such as Outlook, Word and Excel
- Experience with Customer Support systems is desirable (Zendesk, Freshdesk, etc.)
- Strong Google skills
- Degree preferred but not essential
Personal Qualities
- Strong communication skills (verbal and written). Excellent spoken English.
- An attention to detail
- Ability to work as part of a team – positive outlook and high energy are key!
- Enthusiasm to develop new knowledge and skills
- Commitment to quality customer service
Contract Type
Full-time: Tuesday to Saturday (8:30am – 4:30pm) – 37.5 hours per week. Some flexibility around hours may be possible for the right candidate but these days are fixed. Office based in Cardiff City Centre Tuesday to Friday, Work from Home on Saturday.
Salary: £24,853 per annum (at age 21+)
25 days annual leave (pro-rata) + Bank Holidays
Customer Experience Executive in Cardiff employer: Lovetovisit
Contact Detail:
Lovetovisit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive in Cardiff
✨Tip Number 1
Get to know Lovetovisit inside out! Familiarise yourself with their services and values. When you understand what makes them tick, you can tailor your conversations to show how you fit into their vision of being the best consumer brand.
✨Tip Number 2
Practice your communication skills! Whether it’s on the phone or in writing, being clear and engaging is key. Try role-playing with a friend or family member to get comfortable with common customer queries and responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative situation into a positive one for a customer. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Lovetovisit team right from the start!
We think you need these skills to ace Customer Experience Executive in Cardiff
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re genuinely excited about the role and our mission at Lovetovisit. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the specific responsibilities of the Customer Experience Executive role.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, strong communication skills are key for this role, so show us what you’ve got right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Lovetovisit!
How to prepare for a job interview at Lovetovisit
✨Know the Company Inside Out
Before your interview, make sure you research Lovetovisit thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Experience Executive, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled customer queries in the past, as this will demonstrate your ability to provide excellent service.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've solved problems or improved customer experiences. Be ready to discuss these during your interview, as Lovetovisit values dynamic problem solvers who can think on their feet and adapt to fast-paced environments.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can contribute to Lovetovisit's success and grow within the company.