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- Tasks: Lead a team while managing key customer accounts and ensuring top-notch service.
- Company: Family-run business focused on sustainable products in the horticultural industry.
- Benefits: Competitive salary, flexible working, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Previous account management experience and strong leadership skills.
The predicted salary is between 37000 - 42000 £ per year.
Salary: £37,000- £42,000
Location: Wandsworth, London
M-F: 09.00 - 17.00 (4 days in Wandsworth office, 1 day at home)
Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team.
This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will:
- Manage selected customer accounts and support clients throughout their full journey - from quotation and order processing through to logistics updates, shipping documentation, and final delivery.
- Build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Conduct regular weekly team check-ins and monthly one-to-one meetings.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support the sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Ensure timely and accurate processing of orders and invoices.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Based in Wandsworth, London. Salary will be based on experience.
Account Manager Team Leader to £42,000 in Slough employer: Lovesuccess
Contact Detail:
Lovesuccess Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Team Leader to £42,000 in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Account Manager Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to account management and team leadership. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your friendly and humble nature shine through. Remember, they’re looking for someone who fits into their family-run business culture, so be yourself!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for candidates who are passionate about customer satisfaction and team development.
We think you need these skills to ace Account Manager Team Leader to £42,000 in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Manager Team Leader role. Highlight your previous account management experience and any leadership roles you've had, as this will show us you're a great fit for the team.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our growing team. Be friendly and genuine – we love that!
Showcase Your Communication Skills: Since this role involves building strong relationships with clients, make sure your application demonstrates your excellent communication skills. Whether it's through your writing style or examples of past interactions, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Lovesuccess
✨Know Your Stuff
Before the interview, make sure you understand the company’s products and values. Research their sustainable practices and how they impact the horticultural industry. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As an Account Manager Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and developing team members. Highlight any specific KPIs you've helped your team achieve.
✨Build Rapport
Since this role involves building strong relationships with clients, practice your communication skills. Be friendly and approachable during the interview. Use active listening techniques and ask thoughtful questions to engage with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you've improved processes or enhanced customer experiences. Be ready to discuss how you would handle challenges in account management.