Temporary Customer Service Representative- London, Weekends
Location: London
Pay: £15.00 per hour + holiday pay accrual
Duration: 3 months with possible extension
Hours: Monday, Tuesday, Thursday, Friday: 8am - 12pm and Saturdays 9am - 1pm
Requirement: Valid DBS certificate
Start: Immediate availability essential
About the Role
We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals . You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You'll Be Doing
Greeting and assisting customers throughout the application process
Supporting applicants with completing and checking forms
Collecting biometric data and required documentation
Following structured administrative and filing procedures
Using a computer-based system to guide workflow
Handling customer queries and complaints with diplomacy and confidence
What We're Looking For
You'll thrive in this role if you have:
Proven experience in a customer-facing role
The ability to stay calm and professional under pressure
A can-do attitude and willingness to go the extra mile
Experience working in a fast-paced, collaborative environment
Strong communication skills and a patient, supportive approach
A valid DBS certificate is required as part of the screening process.
Interested?
Please get in touch as soon as possible for more information. You'll be joining a supportive, hardworking, and friendly team.
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