At a Glance
- Tasks: Support customers through the probate process with expert guidance and outstanding service.
- Company: Join a compassionate team at Love Success, a leading recruitment agency in London.
- Benefits: Earn £17.94 per hour plus commission, with full training and career progression opportunities.
- Other info: Collaborative environment with a focus on diversity, equity, and inclusion.
- Why this job: Make a meaningful difference during sensitive times while achieving personal and team targets.
- Qualifications: Sales or customer service experience, excellent communication skills, and a compassionate approach.
The predicted salary is between 17.94 - 17.94 £ per hour.
Pay: £17.94 per hour plus commission
Hours: 9am-5:30pm (Monday to Friday)
Woking Model: Minimum of 3 days in the office (Ideally 5)
Nearest stations: London Bridge, Southwark, Waterloo
Are you a results-driven sales professional who thrives on helping people? We are looking for a compassionate Probate Sales Consultant to support customers through the probate process, providing expert guidance while delivering an outstanding customer experience in a rewarding, target-driven environment.
About the Role
This is a customer-focused sales role where you will be the first point of contact for individuals seeking guidance with probate and estate administration. This role involves speaking with people during highly emotional and sensitive situations. It requires resilience, professionalism and the ability to remain calm and compassionate while managing complex conversations. In return, it offers the opportunity to make a genuine difference to customers during an important stage of their lives. You will be trusted to manage customer conversations with flexibility and authenticity, supported by training, technology and a collaborative team environment.
Key Responsibilities
- Act as the first point of contact for customers following a bereavement via phone, email and online communication channels.
- Understand each customer's circumstances and recommend appropriate probate and estate administration services.
- Conduct consultations, explain service options clearly and provide quotations to help customers make informed decisions.
- Manage the customer journey from initial enquiry through to service instruction, ensuring a seamless and supportive experience.
- Achieve individual and team performance targets relating to customer engagement, conversion and satisfaction while maintaining high service standards.
- Maintain accurate, confidential customer records and update CRM systems accordingly.
- Identify opportunities to improve processes, customer resources and overall service delivery.
- Work collaboratively with colleagues across different teams to improve efficiency and customer outcomes.
- Demonstrate initiative, accountability and a proactive approach to problem-solving.
About You
- Excellent communication and interpersonal skills with the ability to build trust quickly.
- Previous experience in sales, customer service or another target-driven, customer-facing role.
- Compassionate and empathetic, with the confidence to support customers during sensitive conversations.
- Commercially aware and motivated to achieve performance targets while always acting in the customer's best interests.
- Resilient, adaptable, and able to remain calm under pressure.
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- Proactive, solutions-focused and committed to continuous improvement.
- Confident using CRM systems and other business technology.
- A collaborative team player with a positive attitude and a genuine desire to help others.
What We Offer
- Full training and ongoing development in probate and estate administration.
- Opportunities for career progression within a growing business.
- Supportive and collaborative team environment.
- The opportunity to make a meaningful difference by supporting customers during an important life event.
If you have a background in sales, customer service or a consultative role and are passionate about supporting people through sensitive situations, we'd love to hear from you.
Probate Sales Consultant in London employer: Lovesuccess
Join a leading private equity-backed financial services firm in Swindon as an Executive Assistant to the CFO, where you will thrive in a dynamic and fast-paced environment. Enjoy a competitive salary, hybrid working arrangements, and the chance to engage with Board-level activities while building strong relationships with senior stakeholders. This role offers exceptional growth opportunities within a supportive culture that values diversity, equity, and inclusion, making it an ideal place for ambitious professionals seeking meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Probate Sales Consultant in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Probate Sales Consultant at Lovesuccess, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Lovesuccess. Tailor your message to explain why you’re drawn to them and how you can contribute as a Probate Sales Consultant. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Probate Sales Consultant in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Lovesuccess:When writing your cover letter, make sure to tailor your message specifically for Lovesuccess. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Lovesuccess
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Lovesuccess that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Lovesuccess that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Lovesuccess’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
