At a Glance
- Tasks: Lead a dynamic customer service team and manage key accounts for a sustainable products company.
- Company: Join a fantastic family-run business with a focus on sustainability and customer satisfaction.
- Benefits: Competitive salary, flexible working, and opportunities for career progression.
- Other info: Embrace a diverse and inclusive workplace culture with excellent growth potential.
- Why this job: Make a real impact by enhancing customer experiences and leading a growing team.
- Qualifications: Previous account management experience and a passion for customer service.
The predicted salary is between 37000 - 42000 £ per year.
Salary: £37,000- £42,000
Location: Wandsworth, London
M-F: 09.00 - 17.00 (4 days in Wandsworth office, 1 day at home)
Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team.
This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey - from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Conduct regular weekly team check-ins and monthly one-to-one meetings.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support the sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Ensure timely and accurate processing of orders and invoices.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Based in Wandsworth, London. Salary will be based on experience.
Customer Service Team Leader to £45,000 employer: Lovesuccess
Join a fantastic family-run business in Wandsworth, London, where you will not only lead a growing customer support team but also enjoy a supportive work culture that prioritises employee development and satisfaction. With a commitment to sustainability and exceptional customer service, this role offers a unique opportunity to make a meaningful impact while enjoying flexible working arrangements and a focus on diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader to £45,000
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Team Leader role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their commitment to sustainability and customer satisfaction. Be ready to share how your experience aligns with their mission and how you can contribute to their growing team.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in coaching and developing teams. Share specific examples of how you've improved team performance and customer satisfaction in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Customer Service Team Leader to £45,000
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight your account management experience and any leadership roles you've had, as we want to see how you can contribute to our growing team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for our family-run business. Mention your customer-focused approach and how you can enhance the customer experience.
Showcase Your Communication Skills:Since this role involves building strong relationships with customers, make sure your application demonstrates your excellent communication skills. Whether it's through your writing style or examples of past interactions, let us see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Lovesuccess
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and mission, especially their focus on sustainability in the horticultural industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Highlight how you can motivate and develop your team while ensuring customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you’ve handled difficult customers or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the company's future plans, or how they measure success in the role. This shows that you're not just interested in the job, but also in contributing to the company's growth.
