At a Glance
- Tasks: Lead a dynamic customer service team while managing key accounts and ensuring top-notch client satisfaction.
- Company: Join a fantastic family-run business focused on sustainable products in the horticultural industry.
- Benefits: Competitive salary, flexible working options, and opportunities for career growth.
- Other info: Embrace a diverse and inclusive workplace with excellent training and development opportunities.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Previous account management experience and a passion for customer service.
The predicted salary is between 37000 - 42000 € per year.
Salary: £37,000- £42,000
Location: Wandsworth, London
M-F: 09.00 - 17.00 (4 days in Wandsworth office, 1 day at home)
Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team.
This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey - from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Conduct regular weekly team check-ins and monthly one-to-one meetings.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support the sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Ensure timely and accurate processing of orders and invoices.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Based in Wandsworth, London. Salary will be based on experience.
Customer Service Team Leader to £42,000 employer: Lovesuccess
Join a fantastic family-run business in Wandsworth, London, where you will not only lead a growing customer support team but also enjoy a supportive work culture that prioritises employee development and career progression. With a commitment to sustainability and exceptional customer service, this role offers a unique opportunity to make a meaningful impact while enjoying a balanced work-life schedule, including one day of remote work each week.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader to £42,000
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their commitment to sustainability and customer satisfaction. Be ready to share how your experience aligns with their mission and how you can lead a team to success.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your previous experience in managing teams and improving processes. Share specific examples of how you've boosted team performance and enhanced customer experiences.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and aspirations. Plus, it shows you're serious about joining a fantastic family-run business like this one!
We think you need these skills to ace Customer Service Team Leader to £42,000
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Team Leader role. Highlight your account management experience and any leadership roles you've had, as we want to see how you can lead our growing team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your approach to building strong relationships. We love a friendly tone, so let your personality come through while keeping it professional.
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements that demonstrate your ability to meet KPIs and improve processes. We’re keen to see how you’ve made a positive impact in previous roles, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at Lovesuccess
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and mission, especially their focus on sustainability in the horticultural industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Highlight how you can motivate and develop your team while ensuring customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you’ve handled difficult customers or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's future plans, or how success is measured in this role. This shows that you're engaged and serious about contributing to the company’s growth.
