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- Tasks: Lead a team while managing key customer accounts and ensuring top-notch service.
- Company: Join a family-run business focused on sustainable products in horticulture.
- Benefits: Competitive salary, flexible working, and opportunities for career growth.
- Other info: Embrace a diverse and inclusive workplace with strong values.
- Why this job: Make a real impact by enhancing customer experiences and leading a dynamic team.
- Qualifications: Previous account management experience and a passion for customer satisfaction.
The predicted salary is between 37000 - 42000 £ per year.
Salary: £37,000- £42,000
Location: Wandsworth, London
M-F: 09.00 - 17.00 (4 days in Wandsworth office, 1 day at home)
Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team.
This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey - from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage.
- Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
- Conduct regular weekly team check-ins and monthly one-to-one meetings.
- Lead annual performance reviews, including setting objectives and evaluating performance.
- Identify development opportunities and support career progression within the team.
- Monitor team performance against KPIs and business objectives.
- Ensure compliance with company policies, including working hours and operational standards.
- Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
- Personally manage a portfolio of key accounts, maintaining strong client relationships.
- Support the sales team in providing accurate and timely information.
- Oversee the full account lifecycle from order placement through to invoicing.
- Ensure timely and accurate processing of orders and invoices.
- Maintain up-to-date records and provide visibility on account status to internal stakeholders.
- Identify opportunities to improve processes and enhance the customer experience.
Based in Wandsworth, London. Salary will be based on experience.
Account Manager Team Leader to £42,000 employer: Lovesuccess
Contact Detail:
Lovesuccess Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Team Leader to £42,000
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Account Manager Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about customer satisfaction and team performance, think of examples from your past experiences that showcase your leadership skills and how you’ve built strong client relationships.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating how your previous account management experience aligns with the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can give you a better chance of getting noticed. Plus, we’re always here to support you in your job search journey!
We think you need these skills to ace Account Manager Team Leader to £42,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager Team Leader. Highlight your leadership experience and account management skills, showing us how you can bring value to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed accounts and led teams in the past.
Show Your Personality: We love friendly and humble candidates! Let your personality come through in your application. We want to see how you connect with customers and your team, so don’t be afraid to show us who you are.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Lovesuccess
✨Know Your Stuff
Before the interview, make sure you understand the company’s products and values. Research their sustainable practices and how they impact the horticultural industry. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As an Account Manager Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and developing team members. Highlight any specific KPIs you've helped your team achieve.
✨Build Rapport with Your Interviewers
Since this role involves building strong relationships with clients, it’s essential to showcase your interpersonal skills during the interview. Be friendly, humble, and approachable. Use active listening techniques and engage with the interviewers to create a positive atmosphere.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, growth opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.