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- Tasks: Assist customers with visa applications and ensure a smooth experience.
- Company: Join a supportive and friendly team at Love Success.
- Benefits: Earn £13.50 per hour with holiday pay and potential for extension.
- Why this job: Make a real difference by helping people navigate their visa processes.
- Qualifications: Customer service experience and a valid DBS certificate required.
- Other info: Dynamic role in a fast-paced environment with opportunities for growth.
The predicted salary is between 27000 - 28000 £ per year.
Location: Aberdeen (Office-based)
Pay: £13.50 per hour holiday pay accrual
Duration: 2 months with possibility of extension
Hours: 37.5 hours per week - Monday to Friday - 9am - 5pm
Requirement: Valid DBS certificate
Start: Immediate availability essential
About the Role
We are looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You will be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You Will Be Doing
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer-based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We Are Looking For
You will thrive in this role if you have:
- Proven experience in a customer-facing role
- The ability to stay calm and professional under pressure
- A can-do attitude and willingness to go the extra mile
- Experience working in a fast-paced, collaborative environment
- Strong communication skills and a patient, supportive approach
- A valid DBS certificate is required as part of the screening process.
Interested? Please get in touch as soon as possible for more information. You will be joining a supportive, hardworking, and friendly team.
Locations
Temporary Customer Service Representative - Valid DBS required in Aberdeen, Scotland employer: Lovesuccess
Contact Detail:
Lovesuccess Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Representative - Valid DBS required in Aberdeen, Scotland
✨Tip Number 1
Make sure you research the company and the role before your interview. Knowing what they do and how you can contribute will help you stand out. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you articulate your experience and skills confidently. Remember, it's all about showcasing your customer service prowess!
✨Tip Number 3
Dress appropriately for the interview – smart casual is usually a safe bet. First impressions matter, and looking the part can boost your confidence when meeting potential employers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Temporary Customer Service Representative - Valid DBS required in Aberdeen, Scotland
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be personable and engaging. Remember, this role is all about customer service, so a friendly tone can go a long way.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience in customer service and any skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors – first impressions matter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Lovesuccess
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the visa application process and think about how your previous experience aligns with the role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your People Skills
Since this role is all about customer interaction, be ready to demonstrate your communication skills. Prepare examples of how you've handled difficult customers or resolved complaints in the past. Highlight your ability to stay calm under pressure and your proactive approach to problem-solving.
✨Dress the Part
Even though it’s an office-based role, first impressions matter! Dress smartly and professionally for your interview. This shows respect for the company and the position you're applying for. A polished appearance can boost your confidence too!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.