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For Companies At a Glance
- Tasks: Manage daily operations of multiple self-storage sites and ensure excellent customer service.
- Company: Join Spectrum Storage Group, a leading self-storage operator in the UK and Ireland.
- Benefits: Enjoy competitive salary, private health insurance, and staff discounts.
- Why this job: Be part of a fast-growing business and make a real impact on customer experience.
- Qualifications: Experience in facilities management and strong communication skills required.
- Other info: Opportunities for growth, social events, and a dynamic work environment.
The predicted salary is between 30000 - 35000 £ per year.
About Us
Spectrum Storage Group (Storebox and LOVESPACE) is one of the largest self-storage operators in Ireland and the UK. With Storebox's 29 self-storage facilities (and counting!), and LOVESPACE's innovative tech-enabled storage and collection services, we can serve just about any storage need. We have been changing the way people store what’s important to them for the last 15 years, and we continue to build smart solutions to make it easier for people to store on their terms.
The Opportunity
As our Multi-Site Manager for London, you will oversee our two facilities in Woodford Green and Little Heath, with more than 300 indoor units, as well as 400+ outdoor storage units across our unstaffed outdoor locations. Your aim will be to ensure smooth operations, maximize revenue and growth, and deliver excellent customer service. You will have a keen eye for detail as you maintain the facilities to a high standard and implement changes to continuously enhance the customer experience. You will be self-motivated and hands-on and must be passionate about providing excellent service and building a great rapport with our customers. You will report to our Regional Operations Manager but interact daily with all other parts of the business.
£30,000-£35,000
25 days annual holiday, plus public holidays
5% employer pension contribution
Private medical cover
Discretionary bonus
Key Responsibilities
- Manage Daily Operations: Oversee daily operations of multiple self-storage sites, ensuring compliance with company policies and procedures.
- Reporting: Provide regular updates on site performance, revenue, and operational issues to management.
- Revenue Optimisation: Manage storage availability and drive revenue growth through effective management strategies, driving walk-in sales, selling of insurance and omni-channel services and being focused on retention.
- Debt management: Proactively manage any debtors between 0-30 days, ensuring that debt does not exceed 0.5% of revenue.
- Build and maintain our local reputation: Support the marketing team with local initiatives, ensuring we are visible locally and getting great feedback through driving 5* reviews.
- Customer Service: Deliver excellent customer service, including resolving customer enquiries, managing payments, and handling any customer issues that arise on site. Contact new customers to support the onboarding process and contact customers who have provided notice to move out to increase retention.
- Maintenance Oversight: Monitor and coordinate maintenance and development projects, working with contractors to uphold facility standards, creating the best possible experience for our customers.
- Preventative Maintenance: Implement and manage preventative maintenance plans, ensuring timely completion of all required work in compliance with legal regulations.
- Site Audits: Conduct regular audits of allocated sites to ensure adherence to operational standards, fire safety, and compliance requirements.
- Security Management: Continuously evaluate and upgrade security systems to ensure the safety and security of all facilities.
- Staff Supervision: Recruit, train, and mentor staff as necessary to ensure high service and operational efficiency. Co-ordinate with Head Office on recruitment and HR matters.
- Coordination with Head Office: Collaborate with centralized office functions and external service suppliers to facilitate smooth site operations.
- Emergency Response: Serve as the primary point of contact for emergencies, providing timely and effective responses during critical incidents.
- Spectrum Group Responsibilities: Where relevant and as agreed with management from time-to-time, take on centralized responsibilities supporting the Group.
Requirements
- Experience in facilities or store management, ideally in the self-storage industry. Multi-site management would be advantageous, but not necessary.
- Highly organised and a natural self-starter.
- Valid driving license and be prepared to travel between sites (vehicle provided). Park from home.
- Excellent communication and customer service skills.
- Good understanding of health & safety and security procedures.
- Working IT knowledge.
Benefits
What is in it for you?
- A chance to be at the heart of one of the UK & IE's fast-growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs. You'll play a key role in Spectrum Storage Group's growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.
- Private health insurance
- Company pension
- Staff discounts on our services and access to Perks at Work programs
- Summer, winter, alumni events, and social parties throughout the year
We look forward to receiving your application!
London Multi-Site Storage Manager – Drive Revenue & Service employer: LOVESPACE
Contact Detail:
LOVESPACE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London Multi-Site Storage Manager – Drive Revenue & Service
✨Tip Number 1
Network like a pro! Get out there and connect with people in the self-storage industry. Attend local events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or recruiters, be ready to talk about your experience in facilities management. Share specific examples of how you've driven revenue or improved customer service in past roles. Make it memorable!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your chat. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out. So, don’t hesitate – hit that apply button and let’s get the ball rolling!
We think you need these skills to ace London Multi-Site Storage Manager – Drive Revenue & Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Multi-Site Storage Manager role. Highlight your experience in facilities management and any relevant achievements that showcase your ability to drive revenue and deliver excellent customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the self-storage industry and how your skills align with our mission at Spectrum Storage Group. Don’t forget to mention why you’re excited about this opportunity!
Showcase Your Organisational Skills: As a Multi-Site Manager, being organised is key. In your application, provide examples of how you've successfully managed multiple sites or projects simultaneously. This will show us you can handle the responsibilities of the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LOVESPACE
✨Know Your Stuff
Before the interview, dive deep into Spectrum Storage Group's operations and values. Familiarise yourself with their self-storage facilities and services. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Multi-Site Manager, excellent customer service is key. Prepare examples from your past experiences where you resolved customer issues or improved service delivery. Highlight how you can build rapport with customers and enhance their experience at the facilities.
✨Demonstrate Your Organisational Skills
With multiple sites to manage, organisation is crucial. Be ready to discuss your strategies for managing daily operations, overseeing maintenance, and ensuring compliance. Use specific examples to illustrate how you've successfully handled similar responsibilities in the past.
✨Prepare for Revenue Discussions
Since driving revenue is a major part of the role, brush up on your knowledge of sales strategies and revenue optimisation techniques. Be prepared to discuss how you would approach increasing walk-in sales and managing storage availability effectively.