At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and live chat.
- Company: Join Spectrum Storage Group, a leading storage operator in the UK.
- Benefits: Paid internship with exposure to a fast-growing entrepreneurial business.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Make a real impact by enhancing customer experiences and building relationships.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 20000 - 30000 £ per year.
About Us
Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox's 29 self-storage facilities and LOVESPACE's innovative tech-enabled storage and collection service, we can serve just about any storage need, anywhere in the UK. We've been changing the way people store their belongings for more than a decade, and we continue to build smart tech to make it easier for people to store on their terms.
The Opportunity
As a member of our Customer Operations Team, you'll be the friendly, knowledgeable first point of contact for our customers - solving problems, answering questions and making sure every interaction leaves a positive impression. Whether it's over email, phone or live chat, you'll be responsible for delivering an amazing service that customers will remember for all the right reasons. This is an ideal role for someone who's a true people person - someone who genuinely enjoys connecting with others and swiftly solving problems. You'll be friendly, empathetic and reliable. Just as importantly, you'll have great attention to detail, making sure nothing gets missed and customer accounts are kept up to date.
This role is a temporary position. Working schedule: Monday - Friday 9am-6pm, with flexibility to work 1 Saturday per month. Must be available to work in the office (SE1) on weekday shifts. We have a range of internships available, with start dates in late April, early May or August, from 8 weeks to 6 months in duration.
Responsibilities will include but are not limited to:
- Providing exceptional customer experiences across all communication channels (phone, email, live chat)
- Building our reputation through positive reviews and referrals
- Acting on customer feedback to improve overall service quality
- Process bookings, and keep all customer accounts up to date and accurate
- Collaborate with the wider team to deliver a seamless customer journey
- Stay up to date with product knowledge so you can confidently support our customers
- Contribute to team targets and KPIs around response times, satisfaction and quality
Requirements
The candidate will demonstrate and have the following attributes:
- Previous experience in delivering a high standard of customer service
- Excellent communication skills - clear, warm and confident over the phone, with excellent written skills
- Highly organised, with fanatical attention to detail, common sense judgement, and a passion for precision
- A creative and resourceful problem solver with tons of initiative
- Good problem-solving skills and a willingness to learn quickly
- A team player who's happy to support others and share knowledge
- An unwavering desire for continuous improvement and innovation
- Flexible to changing working hours depending on volume
The candidate's own values will be aligned with the company's:
- Always consider the customer: Treat our customers like family and expect the same from our partners, prioritising honesty, integrity, and delivering exceptional service
- Take ownership: Take responsibility, be proactive, and continuously strive for personal and collective improvement
- Constantly improve: Strive for excellence, seek feedback, and optimise processes for better customer and partner experiences
- Support each other and our partners: Embrace teamwork, offer proactive support, celebrate successes, and contribute to problem-solving
Benefits
What is in it for you? A chance to be at the heart of one of the UK's fast-growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs. You'll play a key role in Spectrum Storage Group's growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.
We look forward to receiving your application!
Customer Service - Paid Internship in London employer: LOVESPACE
Spectrum Storage Group is an exceptional employer, offering a dynamic work environment where interns can thrive in the heart of one of the UK's largest storage operators. With a strong focus on employee growth and development, you'll gain invaluable experience while contributing to a team that values innovation and customer satisfaction. Located in SE1, our collaborative culture fosters teamwork and continuous improvement, making it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Paid Internship in London
✨Tip Number 1
Get to know the company inside out! Research Spectrum Storage Group and its services. This way, when you chat with them, you can show off your knowledge and enthusiasm for their mission.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or in person, being clear and friendly is key. Try role-playing with a friend to nail down your responses to common customer queries.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your resourcefulness and initiative.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Spectrum Storage Group.
We think you need these skills to ace Customer Service - Paid Internship in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about connecting with customers, so show us how you’d do that!
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your previous customer service experience and any skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check everything before hitting send! A polished application reflects your commitment to quality, which is something we value highly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re proactive and keen to join our amazing team!
How to prepare for a job interview at LOVESPACE
✨Know the Company Inside Out
Before your interview, take some time to research Spectrum Storage Group. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As a Customer Service intern, you'll need to demonstrate your ability to connect with others. Prepare examples of how you've successfully resolved customer issues or built rapport in previous roles. This will highlight your people skills and problem-solving abilities.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about common challenges in customer service and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and eager to learn more about the position.
