At a Glance
- Tasks: Be the friendly face of our customer service, solving problems and creating memorable experiences.
- Company: Join Spectrum Storage Group, a leading storage operator in the UK with innovative tech solutions.
- Benefits: Enjoy hybrid working, private health insurance, pension matching, and fun team events.
- Other info: Flexible hours, dynamic team environment, and opportunities for personal growth.
- Why this job: Make a real impact by helping customers and enhancing their storage experience.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
The predicted salary is between 13 - 14 £ per hour.
About Us
Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox's 29 self‑storage facilities and LOVESPACE's innovative tech‑enabled storage and collection service, we can serve just about any storage need, anywhere in the UK. We've been changing the way people store their belongings for more than a decade, and we continue to build smart tech to make it easier for people to store on their terms.
The Opportunity
As our Customer Operations Assistant, you'll be the friendly, knowledgeable first point of contact for our customers – solving problems, answering questions and making sure every interaction leaves a positive impression. Whether it's over email, phone or live chat, you'll be responsible for delivering an amazing service that customers will remember for all the right reasons.
This Role is Part‑time
Starting: ASAP
Minimum 20hrs per week. Working schedule: Varied shifts, must be available to work both weekdays and weekends including Sundays. Salary: £13.85 per hour. Hybrid working pattern – must be available to work in the office (SE1) on weekday shifts.
Responsibilities
- Providing exceptional customer experiences across all communication channels (phone, email, live chat).
- Building our reputation through positive reviews and referrals.
- Acting on customer feedback to improve overall service quality.
- Process bookings, and keep all customer accounts up to date and accurate.
- Collaborate with the wider team to deliver a seamless customer journey.
- Stay up to date with product knowledge so you can confidently support our customers.
- Contribute to team targets and KPIs around response times, satisfaction and quality.
Requirements
- Previous experience in delivering a high standard of customer service.
- Excellent communication skills – clear, warm and confident over the phone, with excellent written skills.
- Highly organised, with fanatical attention to detail, common sense judgement, and a passion for precision.
- A creative and resourceful problem solver with tons of initiative.
- Good problem‑solving skills and a willingness to learn quickly.
- A team player who's happy to support others and share knowledge.
- An unwavering desire for continuous improvement and innovation.
- Flexible to changing working hours depending on volume.
Company Values
- Always consider the customer: Treat our customers like family and expect the same from our partners, prioritising honesty, integrity, and delivering exceptional service.
- Take ownership: Take responsibility, be proactive, and continuously strive for personal and collective improvement.
- Constantly improve: Strive for excellence, seek feedback, and optimise processes for better customer and partner experiences.
- Support each other and our partners: Embrace teamwork, offer proactive support, celebrate successes, and contribute to problem‑solving.
Benefits
- Hybrid working arrangements – office only 5 minutes from Borough station or a 10‑minute walk from London Bridge station.
- Private health insurance.
- Pension matching.
- Staff discounts on our services and access to Perks at Work programs.
- Summer, winter, alumni events, and social parties throughout the year.
- Events in the office, like Tuesday breakfasts, Cake Wednesdays, and Thursday social gatherings, with a monthly social for the whole team.
Customer Operations Assistant - Part Time in London employer: LOVESPACE
Spectrum Storage Group is an exceptional employer, offering a vibrant work culture that prioritises customer satisfaction and teamwork. With a focus on employee growth, we provide hybrid working arrangements, private health insurance, and engaging social events, all within a convenient location just minutes from Borough and London Bridge stations. Join us as a Customer Operations Assistant and be part of a dynamic team dedicated to delivering outstanding service while enjoying a supportive and fun workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Assistant - Part Time in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Spectrum Storage Group and their services. Understanding their values and what they stand for will help you connect better during your conversation.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face for customers, it’s crucial to sound warm and confident. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative situation into a positive one. This will demonstrate your resourcefulness and initiative, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Operations Assistant - Part Time in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you've made customers happy in the past, so share specific examples that showcase your skills!
Be Clear and Confident:Since communication is key for this role, ensure your application is well-written and free of errors. Use a friendly tone that reflects your personality, just like we do when interacting with our customers.
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Mention how your values match ours, especially around customer care and teamwork!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LOVESPACE
✨Know the Company Inside Out
Before your interview, take some time to research Spectrum Storage Group and its services. Understand their mission, values, and what sets them apart in the storage industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about delivering exceptional customer experiences, prepare examples from your past work where you went above and beyond for a customer. Think of specific situations that highlight your problem-solving skills and ability to communicate clearly and warmly.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various customer service scenarios. Practice responses to common situations, like dealing with an unhappy customer or managing multiple inquiries at once. This will demonstrate your resourcefulness and ability to think on your feet.
✨Emphasise Teamwork and Flexibility
The job requires collaboration and adaptability, so be prepared to discuss how you work well in a team and your willingness to adjust to changing schedules. Share examples of how you've supported colleagues in the past and contributed to a positive team environment.
