At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and live chat.
- Company: Join Spectrum Storage Group, a leading storage operator in the UK.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Other info: Temporary role with potential for career development in a dynamic environment.
- Why this job: Be the friendly face of our brand and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox's 29 self-storage facilities and LOVESPACE's innovative tech-enabled storage and collection service, we can serve just about any storage need, anywhere in the UK. We've been changing the way people store their belongings for more than a decade, and we continue to build smart tech to make it easier for people to store on their terms.
The Opportunity
As a member of our Customer Operations Team, you'll be the friendly, knowledgeable first point of contact for our customers - solving problems, answering questions and making sure every interaction leaves a positive impression. Whether it's over email, phone or live chat, you'll be responsible for delivering an amazing service that customers will remember for all the right reasons. This is an ideal role for someone who's a true people person - someone who genuinely enjoys connecting with others and swiftly solving problems. You'll be friendly, empathetic and reliable. Just as importantly, you'll have great attention to detail, making sure nothing gets missed and customer accounts are kept up to date.
This role is a temporary position. Working schedule: Monday - Friday 9am-6pm, with flexibility to work 1 Saturday per month. Must be available to work in the office (SE1) on weekday shifts. We have a range of internships available, with start dates in late April, early May or August, from 8 weeks to 6 months in duration.
Responsibilities will include but are not limited to:
- Providing exceptional customer experiences across all communication channels (phone, email, live chat)
- Building our reputation through positive reviews and referrals
- Acting on customer feedback to improve overall service quality
- Process bookings, and keep all customer accounts up to date and accurate
- Collaborate with the wider team to deliver a seamless customer journey
- Stay up to date with product knowledge so you can confidently support our customers
- Contribute to team targets and KPIs around response times, satisfaction and quality
Requirements
The candidate will demonstrate and have the following attributes:
- Previous experience in delivering a high standard of customer service
- Excellent communication skills - clear, warm and confident over the phone, with excellent written skills
- Highly organised, with fanatical attention to detail, common sense judgement, and a passion for precision
- A creative and resourceful problem solver with tons of initiative
- Good problem-solving skills and a willingness to learn quickly
- A team player who's happy to support others and share knowledge
- An unwavering desire for continuous improvement and innovation
- Flexible to changing working hours depending on volume
The candidate's own values will be aligned with the company's:
- Always consider the customer: Treat our customers like family and expect the same from our partners, prioritising honesty, integrity, and delivering exceptional service
- Take ownership: Take responsibility, be proactive, and continuously strive for personal and collective improvement
- Constantly improve: Strive for excellence, seek feedback, and optimise processes for better customer and partner experiences
- Support each other and our partners: Embrace teamwork, offer proactive support, celebrate successes, and contribute to problem-solving
Benefits
What is in it for you? A chance to be at the heart of one of the UK's fast-growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs. You'll play a key role in Spectrum Storage Group's growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.
We look forward to receiving your application!
Customer Experience Specialist (Temp) in London employer: LOVESPACE
Spectrum Storage Group is an exceptional employer, offering a dynamic work environment where you can thrive as a Customer Experience Specialist. Located in SE1, you'll be part of a fast-growing entrepreneurial team that values innovation and collaboration, providing ample opportunities for personal and professional growth. With a strong focus on customer satisfaction and a supportive culture, you'll enjoy meaningful work that directly contributes to the company's success while being surrounded by like-minded individuals who share your passion for excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist (Temp) in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Spectrum Storage Group's mission and values. This way, you can show how your own values align with theirs, making you a perfect fit for the Customer Experience Specialist role.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face of the company, it’s crucial to sound warm and confident. Try role-playing common customer scenarios with a friend to sharpen your problem-solving skills and ensure you're ready to impress.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've kept things organised in previous roles. This will highlight your ability to manage customer accounts accurately, which is key for this position.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about team dynamics or how they measure success in customer service. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
We think you need these skills to ace Customer Experience Specialist (Temp) in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your previous experience in customer service and how it aligns with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, attention to detail is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LOVESPACE
✨Know the Company Inside Out
Before your interview, take some time to research Spectrum Storage Group. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As a Customer Experience Specialist, your ability to connect with customers is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will demonstrate your suitability for the role.
✨Be Ready to Problem-Solve
Expect to be asked about how you would handle specific customer scenarios. Think of a few common customer service challenges and prepare your responses. Highlight your creative problem-solving skills and your ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and thinking about your future with the company.
