At a Glance
- Tasks: Be the friendly face of our customer service, solving problems and creating memorable experiences.
- Company: Join Spectrum Storage Group, a leading storage operator in the UK with a vibrant culture.
- Benefits: Enjoy hybrid working, private health insurance, and fun team events throughout the year.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers and contributing to a fast-growing business.
- Qualifications: Great communication skills and a passion for delivering exceptional customer service.
The predicted salary is between 28808 - 28808 £ per year.
About Us
Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox's 29 self‑storage facilities and LOVESPACE's innovative tech‑enabled storage and collection service, we can serve just about any storage need, anywhere in the UK. We've been changing the way people store their belongings for more than a decade, and we continue to build smart tech to make it easier for people to store on their terms.
The Opportunity
As our Customer Operations Assistant, you'll be the friendly, knowledgeable first point of contact for our customers—solving problems, answering questions and making sure every interaction leaves a positive impression. Whether it's over email, phone or live chat, you'll be responsible for delivering an amazing service that customers will remember for all the right reasons. This is an ideal role for someone who's a true people person—someone who genuinely enjoys connecting with others and swiftly solving problems. You'll be friendly, empathetic and reliable. Just as importantly, you'll have great attention to detail, making sure nothing gets missed and customer accounts are kept up to date.
Starting: ASAP
Working schedule: Tuesday‑Saturday, 9am‑6pm.
Salary: £28,808
Hybrid working pattern – must be available to work in the office (SE1) on weekday shifts.
Responsibilities
- Providing exceptional customer experiences across all communication channels (phone, email, live chat)
- Building our reputation through positive reviews and referrals
- Acting on customer feedback to improve overall service quality
- Process bookings, and keep all customer accounts up to date and accurate
- Collaborate with the wider team to deliver a seamless customer journey
- Stay up to date with product knowledge so you can confidently support our customers
- Contribute to team targets and KPIs around response times, satisfaction and quality
Qualifications
- Previous experience in delivering a high standard of customer service
- Excellent communication skills—clear, warm and confident over the phone, with excellent written skills
- Highly organised, with fanatical attention to detail, common sense judgement, and a passion for precision
- A creative and resourceful problem solver with tons of initiative
- Good problem‑solving skills and a willingness to learn quickly
- A team player who's happy to support others and share knowledge
- An unwavering desire for continuous improvement and innovation
- Flexible to changing working hours depending on volume
Candidate Values
- Always consider the customer: Treat our customers like family and expect the same from our partners, prioritising honesty, integrity, and delivering exceptional service
- Take ownership: Take responsibility, be proactive, and continuously strive for personal and collective improvement
- Constantly improve: Strive for excellence, seek feedback, and optimise processes for better customer and partner experiences
- Support each other and our partners: Embrace teamwork, offer proactive support, celebrate successes, and contribute to problem‑solving
Benefits
- A chance to be at the heart of one of the UK's fast‑growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs.
- You'll play a key role in Spectrum Storage Group's growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.
- Hybrid working arrangements; our office is only 5 minutes from Borough station or a 10‑minute walk from London Bridge station
- Private health insurance
- Pension matching
- Staff discounts on our services and access to Perks at Work programs
- Summer, winter, alumni events, and social parties throughout the year
- Events in the office, like Tuesday breakfasts, Cake Wednesdays, and Thursday social gatherings, with a monthly social for the whole team
Customer Experience Assistant in London employer: LOVESPACE
Spectrum Storage Group is an exceptional employer, offering a vibrant work culture where employees are valued and encouraged to grow. Located in the heart of London, our hybrid working model allows for flexibility while being part of a dynamic team that prioritises customer satisfaction and innovation. With competitive benefits like private health insurance, pension matching, and regular social events, you'll find a supportive environment that fosters both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LOVESPACE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LOVESPACE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LOVESPACE:Your cover letter is your chance to shine! Tell us why you want to work at LOVESPACE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LOVESPACE!
How to prepare for a job interview at LOVESPACE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
