Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage daily operations of multiple self-storage sites and ensure excellent customer service.
- Company: Join Spectrum Storage Group, a leading self-storage operator in the UK and Ireland.
- Benefits: Enjoy competitive salary, private health insurance, and staff discounts.
- Why this job: Be part of a fast-growing business and make a real impact on customer experience.
- Qualifications: Experience in facilities management and strong communication skills required.
- Other info: Opportunities for growth, social events, and a dynamic work environment.
The predicted salary is between 30000 - 35000 £ per year.
About Us
Spectrum Storage Group (Storebox and LOVESPACE) is one of the largest self-storage operators in Ireland and the UK. With Storebox's 29 self-storage facilities (and counting!), and LOVESPACE's innovative tech-enabled storage and collection services, we can serve just about any storage need. We have been changing the way people store what’s important to them for the last 15 years, and we continue to build smart solutions to make it easier for people to store on their terms.
The Opportunity
As our Multi-Site Manager for London, you will oversee our two facilities in Woodford Green and Little Heath, with more than 300 indoor units, as well as 400+ outdoor storage units across our unstaffed outdoor locations. Your aim will be to ensure smooth operations, maximize revenue and growth, and deliver excellent customer service. You will have a keen eye for detail as you maintain the facilities to a high standard and implement changes to continuously enhance the customer experience. You will be self-motivated and hands-on and must be passionate about providing excellent service and building a great rapport with our customers. You will report to our Regional Operations Manager but interact daily with all other parts of the business.
£30,000-£35,000
25 days annual holiday, plus public holidays
5% employer pension contribution
Private medical cover
Discretionary bonus
Key Responsibilities
- Manage Daily Operations: Oversee daily operations of multiple self-storage sites, ensuring compliance with company policies and procedures.
- Reporting: Provide regular updates on site performance, revenue, and operational issues to management.
- Revenue Optimisation: Manage storage availability and drive revenue growth through effective management strategies, driving walk-in sales, selling of insurance and omni-channel services and being focused on retention.
- Debt management: Proactively manage any debtors between 0-30 days, ensuring that debt does not exceed 0.5% of revenue.
- Build and maintain our local reputation: Support the marketing team with local initiatives, ensuring we are visible locally and getting great feedback through driving 5* reviews.
- Customer Service: Deliver excellent customer service, including resolving customer enquiries, managing payments, and handling any customer issues that arise on site. Contact new customers to support the onboarding process and contact customers who have provided notice to move out to increase retention.
- Maintenance Oversight: Monitor and coordinate maintenance and development projects, working with contractors to uphold facility standards, creating the best possible experience for our customers.
- Preventative Maintenance: Implement and manage preventative maintenance plans, ensuring timely completion of all required work in compliance with legal regulations.
- Site Audits: Conduct regular audits of allocated sites to ensure adherence to operational standards, fire safety, and compliance requirements.
- Security Management: Continuously evaluate and upgrade security systems to ensure the safety and security of all facilities.
- Staff Supervision: Recruit, train, and mentor staff as necessary to ensure high service and operational efficiency. Co-ordinate with Head Office on recruitment and HR matters.
- Coordination with Head Office: Collaborate with centralized office functions and external service suppliers to facilitate smooth site operations.
- Emergency Response: Serve as the primary point of contact for emergencies, providing timely and effective responses during critical incidents.
- Spectrum Group Responsibilities: Where relevant and as agreed with management from time-to-time, take on centralized responsibilities supporting the Group.
Requirements
- Experience in facilities or store management, ideally in the self-storage industry. Multi-site management would be advantageous, but not necessary.
- Highly organised and a natural self-starter.
- Valid driving license and be prepared to travel between sites (vehicle provided). Park from home.
- Excellent communication and customer service skills.
- Good understanding of health & safety and security procedures.
- Working IT knowledge.
Benefits
- A chance to be at the heart of one of the UK & IE's fast-growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs. You'll play a key role in Spectrum Storage Group's growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.
- Private health insurance
- Company pension
- Staff discounts on our services and access to Perks at Work programs
- Summer, winter, alumni events, and social parties throughout the year
We look forward to receiving your application!
London Multi-Site Storage Manager – Drive Revenue & Service employer: LOVESPACE
Contact Detail:
LOVESPACE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London Multi-Site Storage Manager – Drive Revenue & Service
✨Tip Number 1
Network like a pro! Get out there and connect with people in the self-storage industry. Attend local events, join relevant online groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience in facilities management. Use specific examples that highlight your ability to drive revenue and deliver excellent customer service.
✨Tip Number 3
Research the company! Before any interview, dive deep into Spectrum Storage Group’s values, services, and recent news. This will not only help you tailor your responses but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our Multi-Site Manager.
We think you need these skills to ace London Multi-Site Storage Manager – Drive Revenue & Service
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the self-storage industry shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about providing excellent service and making a difference in our customers' lives.
Tailor Your CV: Make sure your CV is tailored to the Multi-Site Manager role. Highlight your experience in facilities or store management, especially if you've worked in multi-site environments. We love seeing how your skills align with what we do at Spectrum Storage Group!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us your organisational skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at LOVESPACE
✨Know Your Stuff
Before the interview, make sure you understand the self-storage industry and Spectrum Storage Group's unique offerings. Familiarise yourself with their facilities, services, and customer feedback. This will help you demonstrate your genuine interest and knowledge during the conversation.
✨Showcase Your Management Skills
Be prepared to discuss your experience in managing multiple sites or facilities. Highlight specific examples where you've successfully improved operations, maximised revenue, or enhanced customer service. Use metrics to back up your achievements, as numbers speak volumes!
✨Customer Service is Key
Since this role heavily focuses on customer service, think of scenarios where you've gone above and beyond for customers. Be ready to share how you resolved issues or improved customer satisfaction. This will show that you’re not just about numbers but also about building relationships.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the company's future plans, how they measure success in this role, or what challenges they currently face. This shows your enthusiasm and helps you gauge if the company is the right fit for you.