Customer Service Specialist — In-Office (SE1), Growth & Impact

About us

Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox’s 29 self-storage facilities and LOVESPACE’s innovative tech-enabled storage and collection service, we can serve just about any storage need, anywhere in the UK. We’ve been changing the way people store their belongings for more than a decade, and we continue to build smart tech to make it easier for people to store on their terms.

The Opportunity

As a member of our Customer Operations Team, you’ll be the friendly, knowledgeable first point of contact for our customers – solving problems, answering questions and making sure every interaction leaves a positive impression. Whether it’s over email, phone or live chat, you’ll be responsible for delivering an amazing service that customers will remember for all the right reasons.

Ideal candidate

This is an ideal role for someone who’s a true people person – someone who genuinely enjoys connecting with others and swiftly solving problems. You’ll be friendly, empathetic and reliable. Just as importantly, you’ll have great attention to detail, making sure nothing gets missed and customer accounts are kept up to date.

Temporary position

Working schedule: Monday - Friday 9am-6pm, with flexibility to work 1 Saturday per month. Must be available to work in the office (SE1) on weekday shifts. We have a range of internships available, starting in August, ranging from 6 weeks to 10 weeks in duration.

Responsibilities will include but are not limited to:

• Providing exceptional customer experiences across all communication channels (phone, email, live chat).
• Building our reputation through positive reviews and referrals.
• Acting on customer feedback to improve overall service quality.
• Process bookings, and keep all customer accounts up to date and accurate.
• Collaborate with the wider team to deliver a seamless customer journey.
• Stay up to date with product knowledge so you can confidently support our customers.
• Contribute to team targets and KPIs around response times, satisfaction and quality.

The candidate will demonstrate and have the following attributes:

• Previous experience in delivering a high standard of customer service.
• Excellent communication skills – clear, warm and confident over the phone, with excellent written skills.
• Highly organised, with fanatical attention to detail, common sense judgement, and a passion for precision.
• A creative and resourceful problem solver with tons of initiative.
• Good problem-solving skills and a willingness to learn quickly.
• A team player who’s happy to support others and share knowledge.
• An unwavering desire for continuous improvement and innovation.
• Flexible to changing working hours depending on volume.

The candidate’s own values will be aligned with the company’s:

• Always consider the customer: Treat our customers like family and expect the same from our partners, prioritising honesty, integrity, and delivering exceptional service.
• Take ownership: Take responsibility, be proactive, and continuously strive for personal and collective improvement.
• Constantly improve: Strive for excellence, seek feedback, and optimise processes for better customer and partner experiences.
• Support each other and our partners: Embrace teamwork, offer proactive support, celebrate successes, and contribute to problem-solving.

What is in it for you?

A chance to be at the heart of one of the UK’s fast-growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs. You’ll play a key role in Spectrum Storage Group’s growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development. We look forward to receiving your application!